on 05-02-2023 18:12
BQM:
Service Status for my area (WN6 0HQ) is saying ok but clearly having issues for the past week. Router Stats look ok, can a VM engineer be sent out to look?
Hub 4 shows solid white light and is affected all household devices both ethernet and wireless
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 331000000 | 3.200001 | 37.636276 | QAM256 | 25 |
1 | 139000000 | 5.300003 | 38.605377 | QAM256 | 1 |
2 | 147000000 | 5.400002 | 38.605377 | QAM256 | 2 |
3 | 155000000 | 5.599998 | 38.605377 | QAM256 | 3 |
4 | 163000000 | 5.300003 | 38.983261 | QAM256 | 4 |
5 | 171000000 | 4.900002 | 38.983261 | QAM256 | 5 |
6 | 179000000 | 4.699997 | 38.983261 | QAM256 | 6 |
7 | 187000000 | 4.500000 | 38.605377 | QAM256 | 7 |
8 | 195000000 | 4.400002 | 38.605377 | QAM256 | 8 |
9 | 203000000 | 3.900002 | 38.605377 | QAM256 | 9 |
10 | 211000000 | 3.599998 | 38.605377 | QAM256 | 10 |
11 | 219000000 | 3.500000 | 38.605377 | QAM256 | 11 |
12 | 227000000 | 3.200001 | 37.636276 | QAM256 | 12 |
13 | 235000000 | 3.000000 | 37.636276 | QAM256 | 13 |
14 | 243000000 | 3.099998 | 37.636276 | QAM256 | 14 |
15 | 251000000 | 3.200001 | 37.355988 | QAM256 | 15 |
16 | 259000000 | 3.299999 | 37.636276 | QAM256 | 16 |
17 | 267000000 | 3.500000 | 37.355988 | QAM256 | 17 |
18 | 275000000 | 3.400002 | 37.355988 | QAM256 | 18 |
19 | 283000000 | 2.400002 | 37.636276 | QAM256 | 19 |
20 | 291000000 | 1.900002 | 37.355988 | QAM256 | 20 |
21 | 299000000 | 1.599998 | 37.355988 | QAM256 | 21 |
22 | 307000000 | 2.400002 | 37.355988 | QAM256 | 22 |
23 | 315000000 | 3.200001 | 37.355988 | QAM256 | 23 |
24 | 323000000 | 3.299999 | 37.355988 | QAM256 | 24 |
26 | 339000000 | 2.400002 | 37.355988 | QAM256 | 26 |
27 | 347000000 | 2.299999 | 37.636276 | QAM256 | 27 |
28 | 355000000 | 2.400002 | 37.636276 | QAM256 | 28 |
29 | 363000000 | 2.299999 | 37.636276 | QAM256 | 29 |
30 | 371000000 | 2.500000 | 37.355988 | QAM256 | 30 |
31 | 379000000 | 2.200001 | 37.636276 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 37.636276 | 0 | 0 |
1 | Locked | 38.605377 | 0 | 0 |
2 | Locked | 38.605377 | 0 | 0 |
3 | Locked | 38.605377 | 0 | 0 |
4 | Locked | 38.983261 | 0 | 0 |
5 | Locked | 38.983261 | 0 | 0 |
6 | Locked | 38.983261 | 0 | 0 |
7 | Locked | 38.605377 | 0 | 0 |
8 | Locked | 38.605377 | 0 | 0 |
9 | Locked | 38.605377 | 0 | 0 |
10 | Locked | 38.605377 | 0 | 0 |
11 | Locked | 38.605377 | 0 | 0 |
12 | Locked | 37.636276 | 0 | 0 |
13 | Locked | 37.636276 | 0 | 0 |
14 | Locked | 37.636276 | 0 | 0 |
15 | Locked | 37.355988 | 0 | 0 |
16 | Locked | 37.636276 | 0 | 0 |
17 | Locked | 37.355988 | 0 | 0 |
18 | Locked | 37.355988 | 0 | 0 |
19 | Locked | 37.636276 | 0 | 0 |
20 | Locked | 37.355988 | 0 | 0 |
21 | Locked | 37.355988 | 0 | 0 |
22 | Locked | 37.355988 | 0 | 0 |
23 | Locked | 37.355988 | 0 | 0 |
24 | Locked | 37.355988 | 0 | 0 |
26 | Locked | 37.355988 | 0 | 0 |
27 | Locked | 37.636276 | 0 | 0 |
28 | Locked | 37.636276 | 0 | 0 |
29 | Locked | 37.636276 | 0 | 0 |
30 | Locked | 37.355988 | 0 | 0 |
31 | Locked | 37.636276 | 0 | 0 |
159 | 96 | 4K | 1880 | QAM4096 | 759 |
159 | Locked | 39 | -2.5 | 210115621 | 0 |
on 05-02-2023 20:28
Check also for local issues on the automated service 0800 561 0061.
Downstream Power and SNR looked to spec.
How do the Upstream stats look ?
on 05-02-2023 20:39
Hi,
I've checked for local issues but comes back as no fault yet the BQM is all over the place;
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 23600000 | 39.520599 | 5120 KSym/sec | 64QAM | 5 |
2 | 30100000 | 39.520599 | 5120 KSym/sec | 64QAM | 4 |
3 | 36600000 | 40.520599 | 5120 KSym/sec | 64QAM | 3 |
4 | 43100000 | 41.520599 | 5120 KSym/sec | 64QAM | 2 |
5 | 49600000 | 42.520599 | 5120 KSym/sec | 64QAM | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
5 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
6 | 10.0 | 36.8 | 2K | QAM8 |
6 | OFDMA | 200 | 53.9 | 0 | 0 |
on 06-02-2023 08:02
Upstream Power & Modulation are good too.
I've not used the BQM perhaps others can comment on that.
on 06-02-2023 18:18
Pissing me off this now. VM are so useless, don't even answer forums. Can't even get on Internet now
Absolute joke, can't ping gateway even after reboot.
Get more help from a brick wall than I do on here
on 06-02-2023 19:31
VM do answer forum posts, but not for 2 or 3 days.
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
on 08-02-2023 20:00
Hi there @MylesVM
Thank you so much for your post and welcome back to the community forums, it's great to have you here.
I am so sorry to hear that you have been effected by these issues and a big thank you to our community for their advise on this so far.
I have checked and I can see that there do appear to be a few connection issues that will require an engineer to take a look. I will arrange this with you now.
I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.