For the last month our WiFi has kept dropping out randomly, tv goes black for 2 or 3 seconds at a time randomly, it's not the tv. WiFi keeps saying no internet access or needs authorisation. We got a booster to help my husband work from home but it hasn't helped. We have done all the suggestions online, hub is in the open etc, we even unplugged the land line from the router but that didn't help either
Hello I faced the same issue and I tried everything that you have. Even had engineers out at my home. I’ll not post everything I tried as that would take till after Easter
my advice is to buy and install BT wholehome 3 pack of mesh WiFi discs. I installed these and my entire house now gets Wi-Fi without any issues, these are dear at £195 but they are the best purchase I have ever made.
In my opinion you are having issues as the homehub is not capable of putting out a strong enough signal for all devices to get fast WiFi and the way it handles WiFi is poor
after 2 years of issues the above was the only thing worked for me. Hope you get it sorted
Yes I've been to the status page, devices etc, done everything it told me to to improve the WiFi but nothing has worked and it seems to be just the WiFi. We have only had this problem in the last month, it was fine before that and at our old house
Tried the link you sent, even downloaded the app and scanned every room, it says the signal is good but we still keep losing internet access. The problem did seem to improve slightly after rebooting the router again for the god knows how manyth time but only for about 2 hours
Thank you for coming back to us, there are so many factors that can effect the connection when it comes to WIFI, we have improver our offerings around WIFI and now have Pods which will improve the connection all over the house.
You can find our more around Intelligent WIFI and our Pods here.