Virgin Media Community

[365nice]

Hi - I've been tearing my hair out the last 6 months trying to understand why my internet is so terrible - and having been hit with a price increase - its spurred me on to understand what is going on.

I discovered BQM, and have enabled my Virgin V2 router to ack ping request and produce a performance graph - and I think I just caught the tail end of whatever was happening yesterday (1/Feb) and the graph shows a long line of red lost packets... anyway it seemed to quiet down and I went to bed, but in the afternoon I've looked at my graph and its all yellow - which I think means the network is saturated... and in my house even if no-one is using the internet, its still showing pure yellow....

So I'm pretty angry that I'm being asked to pay 1/3 more money for a service that has gotten worse over the last year.

Is there anything I can do about this? Is my analysis correct?

BQM graph 

Tim

[365nice]

I noticed that others are often asked to post their modem stats - so I will post mine here as well in case its something with my hub and not general saturation in my area.

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	154750000	Locked
Ranged Upstream Channel (Hz)	32600000	Success
Provisioning State	OK	Operational

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)	154750000	138750000	146750000	162750000	170750000	178750000	186750000	194750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Channel ID	3	1	2	4	5	6	7	8
Modulation	256QAM	256QAM	256QAM	256QAM	256QAM	256QAM	256QAM	256QAM
Symbol Rate (Msym/sec)	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000
Interleave Depth	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17
Power Level (dBmV)	2.84	2.55	2.63	2.91	2.92	2.81	2.87	2.88
RxMER (dB)	37.36	37.09	37.09	37.09	37.94	37.94	37.94	37.94
Pre RS Errors	1040	5617	365	354	305	309	290	298
Post RS Errors	278	286	283	300	305	307	290	295

Upstream  US-1 US-2 US-3 US-4

Channel Type	2.0	2.0	2.0	2.0
Channel ID	5	2	3	4
Frequency (Hz)	32600000	53700000	46200000	39400000
Ranging Status	Success	Success	Success	Success
Modulation	64QAM	64QAM	64QAM	64QAM
Symbol Rate (Sym/sec)	5120000	5120000	5120000	5120000
Mini-Slot Size	2	2	2	2
Power Level (dBmV)	40.00	39.50	39.50	39.50
T1 Timeouts	0	0	0	0
T2 Timeouts	0	0	0	0
T3 Timeouts	0	1	0	1
T4 Timeouts	0	0	0	0

Upstream Burst  Req(1) Init Maint(3) Per Maint(4) Adv Short(9) Adv Long(10) Adv UGS(11)

Modulation Type	16QAM	QPSK	16QAM	64QAM	64QAM	16QAM
Differential Encoding	OFF	OFF	OFF	OFF	OFF	OFF
Preamble Length	36	384	384	64	64	64
Preamble Value Offset	396	6	6	396	396	396
FEC Error Correction (T)	0	5	5	7	14	5
FEC Codeword Information Bytes (K)	16	34	34	88	220	86
Maximum Burst Size	0	0	0	3	0	55
Guard Time Size	22	48	48	22	22	22
Last Codeword Length	Fixed	Fixed	Fixed	Shortened	Shortened	Shortened
Scrambler On/Off	ON	ON	ON	ON	ON	ON

General Configuration

Network Access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	EuroDOCSIS 3.0
Config File

Primary Downstream Service Flow

SFID	20605
Max Traffic Rate	117000047 bps
Max Traffic Burst	42600 bytes
Min Traffic Rate	0 bps

Primary Upstream Service Flow

SFID	20604
Max Traffic Rate	10500047 bps
Max Traffic Burst	16320 bytes
Min Traffic Rate	0 bps
Max Concatenated Burst	16320 bytes
Scheduling Type	Best Effort

Network Log

First Time	Last Time	Priority	Error Number	Description
02/02/2021 21:20:19 GMT	02/02/2021 21:20:19 GMT	Critical (3)	82000200	No Ranging Response received - T3 time-out
02/02/2021 21:20:18 GMT	02/02/2021 21:20:18 GMT	Critical (3)	82000700	Unicast Ranging Received Abort Response - initializing MAC
02/02/2021 21:19:59 GMT	02/02/2021 21:19:59 GMT	Critical (3)	82000200	No Ranging Response received - T3 time-out
02/02/2021 21:19:58 GMT	02/02/2021 21:19:58 GMT	Critical (3)	82000700	Unicast Ranging Received Abort Response - initializing MAC
02/02/2021 16:01:26 GMT	02/02/2021 16:01:26 GMT	Warning (5)	66050310	Auth Success - Web login successful.
01/02/2021 23:49:02 GMT	01/02/2021 23:49:02 GMT	Warning (5)	66050310	Auth Success - Web login successful.
01/02/2021 23:42:13 GMT	01/02/2021 23:42:13 GMT	Error (4)	68000407	TOD established
Time Not Established	Time Not Established	Notice (6)	84000510	Downstream Locked Successfully
01/02/2021 23:38:07 GMT	01/02/2021 23:38:07 GMT	Warning (5)	66050310	Auth Success - Web login successful.
01/02/2021 23:37:06 GMT	01/02/2021 23:37:06 GMT	Warning (5)	66050310	Auth Success - Web login successful.
01/02/2021 23:32:43 GMT	01/02/2021 23:32:43 GMT	Warning (5)	66050300	Auth Fail - Web login failed.
01/02/2021 23:31:34 GMT	01/02/2021 23:31:34 GMT	Warning (5)	66050300	Auth Fail - Web login failed.
01/02/2021 23:29:03 GMT	01/02/2021 23:29:03 GMT	Critical (3)	82000200	No Ranging Response received - T3 time-out
01/02/2021 23:29:03 GMT	01/02/2021 23:29:03 GMT	Critical (3)	82000700	Unicast Ranging Received Abort Response - initializing MAC
01/02/2021 23:27:42 GMT	01/02/2021 23:27:42 GMT	Critical (3)	82000200	No Ranging Response received - T3 time-out
01/02/2021 23:27:42 GMT	01/02/2021 23:27:42 GMT	Critical (3)	82000700	Unicast Ranging Received Abort Response - initializing MAC
01/02/2021 23:14:23 GMT	01/02/2021 23:14:23 GMT	Critical (3)	82000200	No Ranging Response received - T3 time-out
01/02/2021 23:14:23 GMT	01/02/2021 23:14:23 GMT	Critical (3)	82000700	Unicast Ranging Received Abort Response - initializing MAC
01/02/2021 23:11:43 GMT	01/02/2021 23:11:43 GMT	Critical (3)	82000200	No Ranging Response received - T3 time-out
01/02/2021 23:11:43 GMT	01/02/2021 23:11:43 GMT	Critical (3)	82000700	Unicast Ranging Received Abort Response - initializing MAC

 

[365nice]

As I limp along on the days after - I have asked around other forums and I am wondering if my Hub2 might be long in the tooth and should have been replaced by a Hub3 along the road (I run in modem mode) - but someone said "If your area is oversubscribed you MIGHT get some relief with more channel support in the Hub 3. "

Does anyone know if this is true? Can one of the experts help me look - or possibly things aren't tuned correctly anymore - or is my BQM graph showing that my area in W4 is just saturated to the extreme and it just doesn't get better than this?

Today I am noticing lots of red packet loss in my BQM. Although there is a big red bar which is actually a power failure in my area for an hour - so that obviously isn't a Virgin issue.

Thanks,

Tim

[365nice]

I am hoping one of the experts here might wade in and set this straight - as I'm seeing mostly solid yellow graphs in excess of 160ms (and a performance experience that matches - mostly concerning upload speed, but also very sluggish browsing - every click has a distinct pause to it most of the time). Even more concerning, there are tots of measures of 20% + packet loss during the day - at times when I've had difficulty in meetings.

It was suggested somewhere that a newer Hub3 might help a bit (I've been left for many years with a v2).

Anyone have any thoughts - or do I simply have to abandon ship and try BT or eqivalent - which on paper is slower but in reality might be much quicker if things are too congested on Virgin?

Tim