I managed to get it to work after a factory reset on the hub and reinstalling the app. But then after I installed a WiFi hub, it wouldn’t recognise the hub again. It seems to lose its way when the pod is active.
In order for it to work you need to ensure you're loading the app when connected to your home WiFi. It won't connect if you're on mobile data, VPN or a different WiFi network. It this still doesn't work, do a hardware reset on your hub ensuring you hold the reset button for a full 45 seconds.
If you're still having issues then we would need a little more information from you so we can feed this back into the project.
From your screenshot it looks as though you are using an Apple device. Can you please go in to your Settings > select WiFi > click the little I in a circle next to the network you're connected to. Scroll down to IP Address, Subnet Mask and Router.
Once you've navigated your way to the information, can you please take a screenshot of these and send to me in a private message please? To do this just click on my name and once my profile loads there should be a send message option at the top right-hand side 🙂
Thanks for coming back to me via private message on this one.
I can see that things are as they should be so you shouldn't be getting the unable to connect to the Hub error message.
Can you try doing another pin hole reset on the hub but ensure you hold the reset button in for atleast 45 seconds please? Once you've done this, connect your Apple device to the WiFi again and then try and load the app for me.