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Greenwich
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Virgin wifi hot spots - no longer eligible ??

Any idea why this would be appearing even though we have 1gig broadband service ?

 

3D2592D8-E623-498F-97EA-450D1658DE77.jpeg

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paul0363
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Message 2 of 12
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Re: Virgin wifi hot spots - no longer eligible ??

Same issue here. Stopped being eligible after I "upgraded" to Ultimate Volt from Ultimate Oomph.

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TiffanyGreen97
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Message 3 of 12
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Re: Virgin wifi hot spots - no longer eligible ??

Virgin no longer provide boosters as they have been replaced by the WiFi Pods which create a WiFi Mesh network and are a lot better than having the boosters. If you are on 1gig or ultimate oomph bundle you can get up to 3 pods for free

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Bobbl3s
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Message 4 of 12
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Re: Virgin wifi hot spots - no longer eligible ??

Screenshot_20211031-130449_Virgin Media Connect.jpg

 same here after upgrading my broadband package using volt as both a virgin media and o2 customer. Virgin media team on twitter confirmed that the upgrade shouldn't effect the hotspot service and didn't know why this has happened, told me they escalated but heard nothing since

gary_dexter
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Message 5 of 12
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Re: Virgin wifi hot spots - no longer eligible ??


@TiffanyGreen97 wrote:

Virgin no longer provide boosters as they have been replaced by the WiFi Pods which create a WiFi Mesh network and are a lot better than having the boosters. If you are on 1gig or ultimate oomph bundle you can get up to 3 pods for free


How is that relevant to the public wifi hotspots?


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BenMcr
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Message 6 of 12
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Re: Virgin wifi hot spots - no longer eligible ??


@Greenwich wrote:

Any idea why this would be appearing even though we have 1gig broadband service ?

 

3D2592D8-E623-498F-97EA-450D1658DE77.jpeg


What happens if you completely sign out of the app and re-authenticate your details?

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paul0363
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Message 7 of 12
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Re: Virgin wifi hot spots - no longer eligible ??

Signing out and back in makes no difference, nor does re-installing the app.

The message still states "Sorry, but your broadband service isn't eligible for Virgin Media WiFi"

Greenwich
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Message 8 of 12
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Re: Virgin wifi hot spots - no longer eligible ??

yes - tried signing out and in again ; deleted app and re-downloaded — same still doesn’t work  

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MrPips
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Message 9 of 12
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Re: Virgin wifi hot spots - no longer eligible ??

too have the same issue since the Volt upgrade….Searching the internet bought me here.

I was able to access the London Underground WiFi up until recently.

Tried password reset, downloading the Virgin Connect app and install the certificate and notification seems to work. Neither does uninstalling and reinstalling.

Im on an iPhone 5.0.2 for what it’s worth.

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Michael_JK
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Re: Virgin wifi hot spots - no longer eligible ??

Hi there and thanks for bringing this issue to our attention,

Our support teams are currently investigating the matter and we'll be sure to update you as soon as we have more information.

Best,



Michael_JK
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