Unfortunately outages can happen no matter which provider you are with and "fix times" are really just guesstimates.
As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free” Service Status number - 0800 561 0061 (this is automated - no waiting) - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually covers >1000’s of customers) - that may give you more up to date info, but even that wont cover problems affecting just a few customers.
The "compensation "timer" can also be started on the 0800 number.
Or, a VM person should pick this thread up as soon as they see it and be able to help in a few days.
In the meantime you can tether your mobile and use your data allowance to connect - not ideal and obviously and not for long term usage but helpful for short outages.
Longer term - if several of you are working from home and that's "critical" for the family then perhaps you should consider sign up for a 4G/5G broadband deal using a Mifi. Will be dependent on what's available in your location. Three have 4G deals for around £20-25 with unlimited data.
Or look at having a parallel backup wired connection from an Openreach company there are some deals on those too depending on what speeds you need.
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.