I think if you are looking on a support forum; you will always get an impression that things are terrible with a product or service. - If you looked at macfixit.com you'd be forgiven for thinking that Apple make shocking products (I'm not a fan, but acknowledge that they are generally well-made and reliable)
It is the same for VM - yes, they have their issues and some people have got shocking service but overall as a % of satisfied customers; I'd wager that over 99% are happy!
But that is why these forums exist - and most do get rectified!
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Hub 3 - Modem Mode - TP-Link Archer C7