If anybody else is having this issue, please send the above information over to me by a private message and we can get this looked into further for you.
Please can you send me a private message with the below information and we can get this looked into further for you by our support team
Full name and account number
Are you a media and mobile customer of ours?
Device - make and model
Connect app version
Ios/Android version
confirm WiFi connectivity
Any error messages that you may be getting ?
Does this happen with numerous hotspots or same or particular one? Please be specific as possible with the location of the hotspot a street location or if it is on the London underground , if so which station.
What they have you tried so far to resolve the issues such as rebooting device, disconnect all networks and rejoined, also uninstalling and re-installing the app
Please provide a screenshot of the "App Settings > App Information > About" screen, our support team have asked for a screenshot of this to enable them to do full checks on the problems that you're having.
Regards,
Steven_L