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Imadhul
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Message 1 of 10
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Virgin internet

Ive been having connection problems using instagram with your service? Instagram works fine with other internet providers when im at someone elses house but as soon as im connected to virgin (at my house) nothing will load on instagram, ive had people come to my house and say the same thing, it also happens for the rest of my family

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DJ_Shadow1966
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Message 2 of 10
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Re: Virgin internet

Hello

I understand your problem can your please login into your account at https://my.virginmedia.com/home/signIn once logged in goto "My Apps" top center and then choose "Web Safe" once there make sure that "Child Safe" is turned off as that will block by default all Social Media.

Regards Mike

I dont work for VirginMedia all opinions are my own.
39 years in IT.
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Forum Team
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Helpful Answer

Re: Virgin internet

Hi Imadhul, 

 

I just want to ask if DJ_Shadow1966's answer rectified your issue? If yes then great! If not then please let us know and we'll try to think of another plan of action. 

 

Thanks 

 

Megan_L

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Imadhul
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Re: Virgin internet

Hi Megan_L unfortunately it did not help its still doing the same thing

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Message 5 of 10
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Re: Virgin internet

Can you confirm what hub you are using? 

Have you rebooted the hub since having this issue? 

Do you notice it on a specific handset at all or all types? 

Emma_C - Forum Team
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Imadhul
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Message 6 of 10
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Re: Virgin internet

Its the hub 3 and ive tried rebooting it, its happened on the iphone 6, 6s, 6s plus and the iphone x

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Message 7 of 10
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Re: Virgin internet

Thanks. 

So it seems to just be iPhone handsets?

Are you able to test on any other devices at all? 

Emma_C - Forum Team
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Imadhul
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Message 8 of 10
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Re: Virgin internet

No sorry we dont have any other type of handsets

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Message 9 of 10
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Re: Virgin internet

Could you have a look through this thread here for me and see if any if the advice helps? 

Emma_C - Forum Team
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Imadhul
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Message 10 of 10
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Re: Virgin internet

Unfortunately these posts do not help, they just show me people experiencing the same problem but not a solution

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