Virgin connect app

[johnstainthorpe]

My virgin media connect app doesn't connect to hot spots, or let me set up my profile. I was right next to a hot spot  and still didn't connect. It is connected to my hub, and my account says I have hot spots activated. Any ideas.

[gary_dexter]

What phone?

[johnstainthorpe]

Google pixel 6.

[Kath_F · Accepted solution]

Hi johnstainthorpe, 

Thanks for your post and apologies to hear you're having an issue with connecting to hotspots using your Google Pixel 6 device. 

Our team knows there is an issue with Android 12 devices connecting to the hotspots and we’re working to resolve it in a future release expected in the coming months.

Apologies for any inconvenience. 

Thanks, 
 

[glass_of_wine]

Any updates on this?

[Ayisha_B]

Hi 👋, @glass_of_wine,

Thanks for coming back to us.

We have just finished rolling out the latest update for our Connect App. The new version is:

Android: 12.28.20
Apple: 12.28.19

In our latest update we should have resolved any issues with Android 11 and 12 connecting to hotspots. Please note the only hotspots available now are the ones named "Virgin Media". Please try connecting to one of these hotspots and let us know how you get on.