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anoyed
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Virgin connect app

on ‎29-10-2020 19:45

I have an iPhone 7 and have downloaded 

virgin connect app when I go to the mobile part of it it says that I don’t have a virgin mobile account /sim

i do have a virgin sim and a mobile account tried resetting app reinsert sim had a new sim deleted app reloaded but it won’t work

anyone else have same problem

anyone know how to fix it please

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Martin_N
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Re: Virgin connect app

on ‎07-11-2020 10:44

Hi anoyed,

 

Thank you for your post and welcome to the community. 

 

When accessing the Mobile tab can you try this via Mobile data and let me know if this changes the response?

 

^Martin

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anoyed
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Re: Virgin connect app

on ‎07-11-2020 11:35

No difference 

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Martin_N
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Re: Virgin connect app

on ‎07-11-2020 11:45

Thank you for checking that. Can you uninstall the app and reinstall it to see if this shows any difference?

 

^Martin

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gary_dexter
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Alessandro Volta
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Re: Virgin connect app

on ‎07-11-2020 11:53

@anoyed wrote:

deleted app reloaded but it won’t work

 

 


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MikeRobbo
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Alessandro Volta
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Re: Virgin connect app

on ‎07-11-2020 11:56

My advice ...

Uninstall the app from your phone then reboot the phone.

Forget about the app.

Use the Hub GUI at 192.168.0.1 in a browser to manage the Hub settings.

Forget the app forever more.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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anoyed
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Re: Virgin connect app

on ‎07-11-2020 12:23

No difference 

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MikeRobbo
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Re: Virgin connect app

on ‎07-11-2020 12:37

@anoyed wrote:

No difference 

No difference to what ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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