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Virgin Media connect

I cannot connected to any Virgin Media hotspots. Virgin Media Connect app says it’s been activated but when I go to Settings/WIFI and select Virgin Media it asks for my VM ID and password and then says my password is incorrect. Which it isn’t. 

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Re: Virgin Media connect

Thank you for your post Mike1952 and welcome to our community. 

 

When inputting this information are you using your Connect app details or your My Virgin Media details?

 

Let us know.

 

Thank you, Emily.

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Re: Virgin Media connect

Hi

I use my VM account login details. The connect app doesn’t ask for any login details except under the broadband tab when I successfully use my VM login details. 
 
Thanks
 
Mike
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Re: Virgin Media connect

Hi Mike, 

Thank you for clarifying this have you tried resetting your my VM password and logging in again? 

Thanks

Zoie

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