A couple of weeks ago, I signed up for a broadband-only deal for £39.99 for 1gb speed. Then, yesterday, a week before the scheduled installation date, I received a call from Virgin asking why I had cancelled. I hadn't!
The lady on the phone was helpful in correcting this mysterious cancellation, but the deal she offered was different from the one I had signed up for. It is still £39.99, but now includes a stream box, calls and an o2 contract. The contract is split as follows: £14.99 for the virgin products, and £25 for an o2 simcard.
I explained to the lady that I do not need o2, phonically or a stream box, just broadband, but she assured me that they come with it anyway and I don't have to use them.
However, I am now concerned that I am trapped paying for a phone contract that I don't want should there be any issues with the Virgin media installation, or should the order be mysteriously cancelled again. I've spoken to customer service, and they've not helped me. I'm really considering cancelling everything while I'm in the cooling-off period. This all seems super shady to me.
Has anyone else experienced this or have any advice?
