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Virgin Media - Major DNS Cache Problems!

Hi There,

I am having major issues with the VM cache

I have moved a website https://www.johnnycassell.com to a new IP - I have now waited 2 days and still the cache is not clearing

This is what I am getting from my local machine....

C:\Users\user>nslookup www.johnnycassell.com
Server: cache1.service.virginmedia.net
Address: 194.168.4.100

Non-authoritative answer:
Name: johnnycassell.com
Address: 185.245.80.135 (this is the OLD IP)
Aliases: www.johnnycassell.com

For some reason I am getting similar with EE mobile with cache not updating which has made the whole situation even more confusing!

However when I change the DNS to Google DNS the website does seem to resolve without issue (I have other people check around the UK who have said it is fine for them since the switch)

C:\Users\user>nslookup www.johnnycassell.com
Server: dns.google
Address: 8.8.8.8

Non-authoritative answer:
Name: johnnycassell.com
Address: 185.245.80.208 (correct new IP)
Aliases: www.johnnycassell.com

Does anyone have more knowledge on this? or when the VM cache is likely to update?

I have tried resetting the router multiple times to get a new IP but nothing seems to work?

 

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Re: Virgin Media - Major DNS Cache Problems!

wait another 2 days. it can take 72 hours if its cached. and if you accessed it on the old ip its going to be cached

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Re: Virgin Media - Major DNS Cache Problems!

Thanks for your reply - isnt that a lot longer than other ISP's though as other people have had no problem at all accessing since the switch?

 

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Re: Virgin Media - Major DNS Cache Problems!

Have a read of my post here

https://community.virginmedia.com/t5/Networking-and-WiFi/DNS-cache-issue-updated-domain/m-p/3579917/...

Tim

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Re: Virgin Media - Major DNS Cache Problems!

Thanks for the link but it says 'You do not have sufficient privileges for this resource or its parent to perform this action' !

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Re: Virgin Media - Major DNS Cache Problems!


@davejohnson wrote:

Thanks for the link but it says 'You do not have sufficient privileges for this resource or its parent to perform this action' !


My apologies I’ve amended the link.

Tim

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Re: Virgin Media - Major DNS Cache Problems!

Thanks Tim some good points there!

It has finally now come through via 3G phone cache

I think what really threw me was that usually even when caching issue on wi-fi, I usually get the right result via 4G or vice versa!!