on 08-02-2023 14:21
Good afternoon, I'm a new customer connected yesterday.
I'm having issues with the Virgin Media connect app today in that it doesn't recognise my router (HUB 5) and because of this, I can't disable the pause on some devices.
I've tried;
- turning phone off and back on
- Uninstalling the app and reinstall
- Uninstall the app, reboot phone and reinstall the app
- Installing the app on anther device of a different OS.
Main device: iPhone on iOS16.2
I click on the broadband tab and all I get is "Hub installing..."
We're working our magic! The hub 5 should be online soon.
However, the Hub 5 has been online for at least 24 hours working fine before now.
Is there another way I can turn off the pause on my devices?
Thanks
on 08-02-2023 14:43
on 08-02-2023 15:21
on 08-02-2023 15:23
on 08-02-2023 15:25
on 08-02-2023 15:35