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Message 11 of 23
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Re: Virgin Hub 3.0 randomly rebooting

Move any electrical equipment away from the hub. Mine was losing connection...i thought it was rebooting too. Works great now.

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Message 12 of 23
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Re: Virgin Hub 3.0 randomly rebooting

Hi Cawsie,

Thanks for the suggestion however the router is away from any other electrical kit - it has it's own AV cubby hole and there are no electrics near it, they're located in a connection cupboard.

Thanks

Paul 

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Message 13 of 23
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Re: Virgin Hub 3.0 randomly rebooting

BQMBQM

Hi All,

Does this help to highlight the issue? @ 14:00pm the internet lost connection and re-connected.

Thanks

Paul 

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Message 14 of 23
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Re: Virgin Hub 3.0 randomly rebooting

Sorry to hear about the ongoing issues Paul. Checking things over from here there's no obvious issues that would be causing this.

To try and help us narrow this down can you please upload your Hub/network connection details so we can check to see if there is a problem there? If you're unsure how:


In your browser’s URL box type in  http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. Click on the “router status” icon at top right (SuperHub2) or the text at bottom-middle of first page up (Hub3) and then copy/paste 3 full sets of data onto here – from the downstream, upstream, &  network logs pages. Please don’t include personal data or MAC addresses -  if you copy/paste the data the forum software should blank them out for you. 

 

Tom 

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Message 15 of 23
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Re: Virgin Hub 3.0 randomly rebooting

Hi Tom,

thank you for your reply - apologies for not coming back sooner, I hadn't heard anything and thought nothing was going to come back.

Please see logs as requested.

Thanks

Paul  

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Message 16 of 23
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Re: Virgin Hub 3.0 randomly rebooting

Downstream bonded channels
Channel Frequency (Hz) Power (d B m V) S N R (dB) Modulation Channel ID
1483000000-0.237256 q am30
21870000005.438256 q am7
31950000005.138256 q am8
42030000004.638256 qa m9
52110000004.338256 qam10
62190000004.338256 qam11
72270000003.938256 qam12
82350000003.438256 qam13
92430000003.538256 qam14
102510000003.538256 qam15
11259000000338256 qam16
122670000003.238256 qam17
132750000003.738256 qam18
142830000002.237256 qam19
15291000000-1.536256 qam20
16299000000-1031256 qam21
17307000000-11.531256 qam22
18315000000-636256 qam23
19323000000-337256 qam24
20443000000-137256 qam25
21451000000-137256 qam26
22459000000-1.937256 qam27
23467000000-2.237256 qam28
24475000000-1.937256 qam29


Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked37.65614
2Locked38.65944
3Locked38.66039
4Locked38.65040
5Locked38.65817
6Locked38.65517
7Locked38.6552
8Locked38.6456
9Locked38.6481
10Locked38.9562
11Locked38.6640
12Locked38.9500
13Locked38.6500
14Locked37.66513
15Locked36.317015
16Locked31.6854151196942
17Locked31.415266881162201
18Locked36.3173435
19Locked37.631843
20Locked37.67613
21Locked37.36411
22Locked37.39912
23Locked37.69917
24Locked37.312212
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Message 17 of 23
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Re: Virgin Hub 3.0 randomly rebooting

Upstream bonded channels

Channel Frequency (Hz) Power (d B m V) Symbol Rate (k s p s) Modulation Channel ID

1394000004.375512064 qam4
2462000004.45512064 qam3
3537000004.55512064 qam2
4326000004.35512064 qam5



Upstream bonded channels 

Channel Channel Type T 1 Timeouts T 2 Timeouts T 3 Timeouts T 4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Message 18 of 23
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Re: Virgin Hub 3.0 randomly rebooting

Network Log:  I have omitted data with MAC related info - do you need this Tom? 

 

Thanks

Paul  

Time

Priority

24/08/2020 15:07:58

Warning!

24/08/2020 14:59:47

notice

24/08/2020 14:52:9

Warning!

01/01/1970 00:01:30

critical

24/08/2020 14:48:52

Warning!

24/08/2020 14:48:51

Error

24/08/2020 14:47:42

Warning!

24/08/2020 14:47:9

Warning!

24/08/2020 14:46:49

Error

24/08/2020 14:44:58

Error

24/08/2020 14:44:7

Error

24/08/2020 14:35:27

Warning!

24/08/2020 14:30:4

Warning!

24/08/2020 14:29:48

Error

24/08/2020 13:25:15

Warning!

24/08/2020 13:24:14

Error

24/08/2020 13:22:58

Error

24/08/2020 13:22:42

Warning!

24/08/2020 11:14:32

Error

24/08/2020 11:14:4

Warning!

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Message 19 of 23
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Re: Virgin Hub 3.0 randomly rebooting

Multiple disconnects/reconnects this morning - the service is becoming shockingly unreliable but still expensive! 

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Message 20 of 23
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Re: Virgin Hub 3.0 randomly rebooting

More disconnecting and reconnecting. 

Today has been the worst day of service since our subscription to Virgin began over 6 yrs at the current address and 4 yrs at our previous address. 

What is going on with the service? 

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