Virgin Media Community

[Bsg007]

Hi. 
I have the virgin connected app and when l go to the broadband tab in app it cannot connect to my hub3. It asks me to ensure the WiFi is connected in settings. ... which it all is and my phone is using the WiFi  signal now. Just not able to connect to the hub3 in the connected app. ?

[MikeRobbo]

Forget the app for now.

Go into the phone settings > connections > Wi-Fi and see if you are connected to the Hub Wi-Fi broadcast.

[Bsg007]

Hi Mike. 
In the WiFi settings l am connected to the router name for the hub3. 

Is that different from the hub WiFi broadcast? 

[MikeRobbo]

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@Bsg007 wrote:

Hi Mike. 
In the WiFi settings l am connected to the router name for the hub3. 

Is that different from the hub WiFi broadcast? 

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You are connected to the Hub broadcast.

That is far as my knowledge goes on the VM app I am happy to say.

I use the Hub GUI on my PC to change any settings that are required.