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cocoland
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Message 11 of 19
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Re: Video Call “Hell”

Here is My BQM

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cocoland
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Message 12 of 19
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Re: Video Call “Hell”

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1290750000137256 qam20
2138750000036256 qam1
3146750000036256 qam2
4154750000037256 qam3
5162750000037256 qam4
61707500000.237256 qam5
71787500000.537256 qam6
81867500000.537256 qam7
91947500000.537256 qam8
102027500000.537256 qam9
112107500000.237256 qam10
122187500000.237256 qam11
13226750000037256 qam12
14234750000-0.237256 qam13
15242750000-0.737256 qam14
16250750000-0.737256 qam15
17258750000-0.237256 qam16
18266750000037256 qam17
192747500000.537256 qam18
202827500000.937256 qam19
212987500001.437256 qam21
223067500001.537256 qam22
23314750000237256 qam23
243227500002.538256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.631572111
2Locked36.665664217
3Locked36.644503555
4Locked37.339063867
5Locked37.338134313
6Locked37.638484054
7Locked37.340275700
8Locked37.337507043
9Locked37.337125553
10Locked37.635914953
11Locked37.337514562
12Locked37.371003771
13Locked37.335383214
14Locked37.333023763
15Locked37.637834030
16Locked37.638083493
17Locked37.335962454
18Locked37.333451933
19Locked37.632771870
20Locked37.631112459
21Locked37.630361385
22Locked37.32561987
23Locked37.624951088
24Locked38.625031112

 

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000044512064 qam5
23940000043.8512064 qam4
34620000044512064 qam3
45370000044.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0050
2ATDMA0010
3ATDMA0030
4ATDMA0040

 

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cocoland
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Message 13 of 19
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Re: Video Call “Hell”

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
wrkldJKDHSUBsgvca69834ncx



Primary Downstream Service Flow

SFID8496
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID8495
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling Type

BestEffort

 

Network Log

Time Priority Description

08/11/2020 11:49:34noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/11/2020 11:49:7Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/11/2020 08:34:58noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 21:26:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 02:41:44noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 02:41:44ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/11/2020 16:43:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/11/2020 16:06:27noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/11/2020 16:06:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2020 00:29:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 10:20:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 10:19:58criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 10:18:41Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 06:26:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 09:26:52Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2020 16:17:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/10/2020 09:43:50noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/10/2020 09:43:50ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2020 03:04:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2020 00:52:9noticeSW download Successful - Via NMS
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MikeRobbo
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Alessandro Volta
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Message 14 of 19
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Re: Video Call “Hell”

Your Pre & Post RS Error counts are quite high.

In an ideal world they would be at zero and stay there. To zero them can you reboot the Hub using this method and then keep an eye on the counts.

Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.

Give it a good 5 minutes put the plug back in and switch the Hub back on.

Allow the Hub a few minutes to fully restart then check the counts again in an hour or so.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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cocoland
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Message 15 of 19
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Re: Video Call “Hell”

All reset 

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cocoland
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Message 16 of 19
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Re: Video Call “Hell”

Hi @MikeRobbo

Thanks for taking a look at this - is there a next step that I should take now?

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Emily_G
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Message 17 of 19
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Re: Video Call “Hell”

Thanks for the post Cocoland and sorry for the delay in response.

 

How are things at the moment? Is this through wired as well as WiFi?

 

Thanks, Emily.

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cocoland
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Message 18 of 19
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Re: Video Call “Hell”

Hello, wired is fine, it’s WiFi that has the issues.

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MikeRobbo
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Message 19 of 19
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Re: Video Call “Hell”


@cocoland wrote:

Hello, wired is fine, it’s WiFi that has the issues.


Used wired connections or get your self some decent gigabit enabled Wi-Fi broadcast equipment.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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