Virgin Media Community

[cocoland]

Here is My BQM

[cocoland]

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	290750000	1	37	256 qam	20
2	138750000	0	36	256 qam	1
3	146750000	0	36	256 qam	2
4	154750000	0	37	256 qam	3
5	162750000	0	37	256 qam	4
6	170750000	0.2	37	256 qam	5
7	178750000	0.5	37	256 qam	6
8	186750000	0.5	37	256 qam	7
9	194750000	0.5	37	256 qam	8
10	202750000	0.5	37	256 qam	9
11	210750000	0.2	37	256 qam	10
12	218750000	0.2	37	256 qam	11
13	226750000	0	37	256 qam	12
14	234750000	-0.2	37	256 qam	13
15	242750000	-0.7	37	256 qam	14
16	250750000	-0.7	37	256 qam	15
17	258750000	-0.2	37	256 qam	16
18	266750000	0	37	256 qam	17
19	274750000	0.5	37	256 qam	18
20	282750000	0.9	37	256 qam	19
21	298750000	1.4	37	256 qam	21
22	306750000	1.5	37	256 qam	22
23	314750000	2	37	256 qam	23
24	322750000	2.5	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	3157	2111
2	Locked	36.6	6566	4217
3	Locked	36.6	4450	3555
4	Locked	37.3	3906	3867
5	Locked	37.3	3813	4313
6	Locked	37.6	3848	4054
7	Locked	37.3	4027	5700
8	Locked	37.3	3750	7043
9	Locked	37.3	3712	5553
10	Locked	37.6	3591	4953
11	Locked	37.3	3751	4562
12	Locked	37.3	7100	3771
13	Locked	37.3	3538	3214
14	Locked	37.3	3302	3763
15	Locked	37.6	3783	4030
16	Locked	37.6	3808	3493
17	Locked	37.3	3596	2454
18	Locked	37.3	3345	1933
19	Locked	37.6	3277	1870
20	Locked	37.6	3111	2459
21	Locked	37.6	3036	1385
22	Locked	37.3	2561	987
23	Locked	37.6	2495	1088
24	Locked	38.6	2503	1112

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600000	44	5120	64 qam	5
2	39400000	43.8	5120	64 qam	4
3	46200000	44	5120	64 qam	3
4	53700000	44.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	5	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	3	0
4	ATDMA	0	0	4	0

[cocoland]

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	wrkldJKDHSUBsgvca69834ncx

Primary Downstream Service Flow

SFID	8496
Max Traffic Rate	230000061
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	8495
Max Traffic Rate	22000061
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

Network Log

Time Priority Description

08/11/2020 11:49:34	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/11/2020 11:49:7	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/11/2020 08:34:58	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 21:26:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 02:41:44	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 02:41:44	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/11/2020 16:43:28	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/11/2020 16:06:27	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/11/2020 16:06:27	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2020 00:29:19	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 10:20:10	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 10:19:58	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 10:18:41	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 06:26:22	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 09:26:52	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2020 16:17:20	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/10/2020 09:43:50	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/10/2020 09:43:50	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2020 03:04:47	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2020 00:52:9	notice	SW download Successful - Via NMS

[MikeRobbo]

Your Pre & Post RS Error counts are quite high.

In an ideal world they would be at zero and stay there. To zero them can you reboot the Hub using this method and then keep an eye on the counts.

Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.

Give it a good 5 minutes put the plug back in and switch the Hub back on.

Allow the Hub a few minutes to fully restart then check the counts again in an hour or so.

[cocoland]

All reset 

[cocoland]

Hi @MikeRobbo

Thanks for taking a look at this - is there a next step that I should take now?

[Emily_G]

Thanks for the post Cocoland and sorry for the delay in response.

How are things at the moment? Is this through wired as well as WiFi?

Thanks, Emily.

[cocoland]

Hello, wired is fine, it’s WiFi that has the issues.

[MikeRobbo]

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@cocoland wrote:

Hello, wired is fine, it’s WiFi that has the issues.

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Used wired connections or get your self some decent gigabit enabled Wi-Fi broadcast equipment.