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clawe63
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Very slow internet speeds and lockups.

Hi there,

Having problems with my internet connections. Internet is dropping off constantly throughout the day and I'm not sure if it's the router or the service.  None of the usual reset and replug procedures have helped to resolve this, other than just restoring service ready for the next drop out again. Pay for 100Mbps but rarely get half of that most days.

I work form home and the intermittent problems is causing major issues.

Please see log files below. i would very much appreciate if an engineer could be send out to resolve the issue. Thank you.

Network Log

Time

Priority

Description

18/06/2021 21:10:8

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

18/06/2021 10:33:25

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/06/2021 15:00:41

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg***-*****-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/06/2021 15:00:41

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/06/2021 14:00:41

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg***-*****-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/06/2021 14:00:41

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/06/2021 13:30:41

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg***-*****-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/06/2021 13:30:41

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/06/2021 13:00:40

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg***-*****-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/06/2021 13:00:40

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/06/2021 12:30:40

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg***-*****-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/06/2021 12:30:40

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/06/2021 12:00:40

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg***-*****-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/06/2021 12:00:40

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/06/2021 11:30:39

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg***-*****-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/06/2021 11:30:39

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/06/2021 11:00:39

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg***-*****-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/06/2021 11:00:39

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/06/2021 10:30:39

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg***-*****-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/06/2021 10:30:39

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

163000000

2.5

38

256 qam

4

2

139000000

2.5

40

256 qam

1

3

147000000

2.7

40

256 qam

2

4

155000000

2.5

40

256 qam

3

5

171000000

2.5

38

256 qam

5

6

179000000

2.5

40

256 qam

6

7

187000000

2.9

40

256 qam

7

8

195000000

2.9

40

256 qam

8

9

203000000

3

40

256 qam

9

10

211000000

2.7

40

256 qam

10

11

219000000

2.9

40

256 qam

11

12

227000000

3

40

256 qam

12

13

235000000

3

40

256 qam

13

14

243000000

3

40

256 qam

14

15

251000000

3

40

256 qam

15

16

259000000

3

40

256 qam

16

17

267000000

3.2

40

256 qam

17

18

275000000

3

40

256 qam

18

19

283000000

3.2

40

256 qam

19

20

291000000

3.2

40

256 qam

20

21

299000000

3.2

40

256 qam

21

22

307000000

3

40

256 qam

22

23

315000000

3.2

40

256 qam

23

24

323000000

3.2

40

256 qam

24




Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

38.9

5

0

2

Locked

40.3

6

0

3

Locked

40.9

5

0

4

Locked

40.3

6

0

5

Locked

38.9

5

0

6

Locked

40.3

14

0

7

Locked

40.3

19

0

8

Locked

40.3

17

0

9

Locked

40.9

5

0

10

Locked

40.3

5

0

11

Locked

40.3

5

0

12

Locked

40.3

0

0

13

Locked

40.9

7

0

14

Locked

40.9

6

0

15

Locked

40.3

5

0

16

Locked

40.3

0

0

17

Locked

40.9

5

0

18

Locked

40.3

5

0

19

Locked

40.9

6

0

20

Locked

40.3

5

0

21

Locked

40.3

6

0

22

Locked

40.9

6

0

23

Locked

40.3

5

0

24

Locked

40.3

5

0

 

 

 

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

25800000

37

5120

64 qam

6

2

32600026

37

5120

64 qam

5

3

39400117

37

5120

64 qam

4

4

46200021

37

5120

64 qam

3




Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

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sophist
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Message 2 of 2
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Re: Very slow internet speeds and lockups.

Can’t see anything wrong with your router stats..

is it wireless devices that are losing connection? How do wired devices perform? 

can you set up a BQM - once set up, find the Live Graph and click "Create Sharing Link" - post that back here.

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