on 31-10-2021 10:26
So after speaking with customer services via chat they upgraded my package from the M100 to M350 with VOLT benefits as apparently they couldn't upgrade to M200 with the discounts I had applied and it would cost me £35 instead of the current £24 I was paying - I did in the end agree to pay an extra £4 a month as I was going up two packages in the deal to the M350 so I'm fine with this in the end.
However, I now can no longer access Virgin Media WiFi hotspots. The Virgin Media connect app says 'it looks like you're ineligible to use Virgin Media wifi - sorry but your broadband service isn't eligible'
Do the VOLT packages not have access to the public WiFi hotspots? I find this disappointing if so, it seems we gain a benefit but lose another?
I've checked on the online account to ensure I was still opting in to wifi hotspots and I'm still opted in.
on 06-11-2021 14:53
Hi @Bezzyboy thanks for posting and welcome to our community.
I am sorry to hear you're also having issues accessing hotspots. I am going to send you a private message.
Regards
Lee_R
on 06-11-2021 14:56
Hi Mike6688
I can see you're liaising with my colleague, so I will leave you in his capable hands.
Regards
Lee
on 06-11-2021 20:00
Getting the same here since VOLT activated!
on 07-11-2021 08:19
Yeah same
on 09-11-2021 10:15
Hi @irishnutjar and @Bobbl3s,
I'm very sorry to hear you've been having this issue. Is this ongoing for you today?
Thanks,
on 09-11-2021 10:20
on 09-11-2021 19:41
All working fine now here after updating and re-downloading the profile, thank you
on 10-11-2021 08:54
All appears to be working fine now, thankyou
on 10-11-2021 18:11
I’ve done nothing - but it now seems to be working!