So after speaking with customer services via chat they upgraded my package from the M100 to M350 with VOLT benefits as apparently they couldn't upgrade to M200 with the discounts I had applied and it would cost me £35 instead of the current £24 I was paying - I did in the end agree to pay an extra £4 a month as I was going up two packages in the deal to the M350 so I'm fine with this in the end.
However, I now can no longer access Virgin Media WiFi hotspots. The Virgin Media connect app says 'it looks like you're ineligible to use Virgin Media wifi - sorry but your broadband service isn't eligible'
Do the VOLT packages not have access to the public WiFi hotspots? I find this disappointing if so, it seems we gain a benefit but lose another?
I've checked on the online account to ensure I was still opting in to wifi hotspots and I'm still opted in.