VM trespassed and damaged private property to install cables & box

[Sns]

I have returned home this evening only to find that Virgin Media have used my property brick wall and drilled holes through it in my front garden driveway to set up wiring and connection for my next door neighbour. I have photos of the installation carried out and the damage caused to my property wall which I can pass on to virgin media should they be interested in resolving this matter.

All this has been done without my permission being the house owner. For Virgin Media to have used my property for installation of their products for someone else not residing at my address is illegal. I am the freeholder and we are the only residents at this property, therefore nobody else could have given permission for Virgin Media for this installation. We have lived at this address for decades so there are no recent previous owners that could have provided such permission. 

This installation was trespass and has caused permanent damage as a result of drilling through walls of my home. I want this installation removed immediately as all this has been done without my permission.

I am not the only one to complain about this type of action taken by Virgin Media as so many others have complained of the same scenario. This is completely unacceptable.

I will be seeking legal advice not only for using my property without my permission but also seeking for damages caused to the property aswell.
 

[jpeg1 · Accepted solution]

As you have said, this is not the first time this has happened.

A Virginmedia staff person should pick this up eventually and offer to pass on messages. This can take time to filter through their rather impervious system. 

[Sephiroth]

They will stall you to infinity. The only way to get them to act more quickly (and even then it'll take the rest of my life) is for your solicitor to issue a formal cease & desist type of letter to VM, specifying the redress that you seek, providing a timetable for that redress and the accruing interest rate for the specified damages and making good. The solicitor should know what to do but ultimately you'll want a quick resolution so a court case should also be resolutely threatened.

One thing you'll need to check out is wayleave. If you are a VM client, then you have implicitly granted wayleave for VM to enter your property and install their services. Do check the small print that there is nothing that allows them to serve another property from yours in the manner that they have done.

[Adri_G]

Hey Sns, thank you for joining the forums and welcome to our community.

We're sorry to hear of the damage made to your property by our staff and this experience, we're eager to best assist you.

Could you please clarify if you're a VM customer yourself and if you have cable services with us currently?

Has this work/install affected your services in any way (besides the damage to the walls)?

There's a slightly different process to follow for non-customers in this instance, let us know and we're happy to help with this.

[Sns]

Yes I am a VM customer with cable connection but not sure what this has got to do with my damaged wall. 

Please provide the difference in processing and handling my case if i am a VM customer and if i am not a VM customer.

[Adri_G]

The internal process we follow to raise this is different for a non-customer so thanks for confirming this for us, Sns.

I will send a PM here shortly so we can share more details, check the top right-hand side of our page to find a purple envelope.
Click on this and you'll see my message.

[Sns]

Hi Adri,

All sorted now. Virgin Media sent the complaint to Kelly communications who were the ones that did the installation and told them to rectify.

Kelly communications came on the same day that Virgin Media had contacted them. 

Now the cable is no longer using my wall and instead placed in the neighbours front garden where it should have been in the first place. All holes created by the previous installer now sealed up and matching my brick work colour.

Why the previous installer didnt do it correctly in the first place is still beyond me.

Not only did it cause unnecessary issues between me and my neighbour but also caused 2 days of grief and numerous amount of phone calls and arguments. 

Strongly suggest that Virgin Media review who they outsource such work to so that no one else has to go through what I had to. 

[dcweather]

Sounds like the VM customer service did a very good job in rectifying the error though.