38 mins on the phone and poor Neil could not sort the problem so sending an engineer out to sort the problem! I hope the engineers can do something I cant or it will be a wasted visit! I am seriously getting in the doghouse with this process keep killing TiVo!!!
Well Tech Mark has just been, it would seem that unplugging the Ethernet cable then trying to WPS pair them done the trick and my settings have copied over ok! Or maybe he is just magic but all seems well now...
Same here even the connect app doesn’t work properly cant scan the set up codes no passwords for the booster apart from the bar codes (which don’t scan). Another piece of plug and play tech which doesn’t work.
My old Net gear extenders which have been ace don’t work now either virgin help desk were no help at all
I do know lots of boosters don’t work on mains with trip switches
It is as if I have written that review myself. Everything you experienced, I experienced. Word for word.
The only difference is that I actually invested £70 to have VM install it for me, but they just sent me the booster. The helpline, and I would be careful to use the word "help" in this context left me as I was: no internet in the dark spots.
Cheers for your post - sorry that you;re having some issues installing your boosters.
One booster will need to be connected to the Hub using Ethernet - the other one will be placed elsewhere in your home where you are having a blackspot. This will need to be plugged into a main wall socket and not an extension of any kind.
Boosters use your internal wiring of your home to transport the signal; you'll find that some sockets work better than others, so try different ones in the same room until you find one you’re happy with.
I suppose I should have researched what the app was actually ordering for me. To be honest I was expecting to receive something like the TP Link extender which you install on the edge of the WiFi signal and boosts the range. I don't want to lose one of the 4 ports on my hub as they are already all in use.I also don't have a spare power socket or even room to plug the booster closest to the Hub in!
I'll just have to live with the sketchy WiFi unti VM bring out a better hub or I can afford a decent stand alone router.