@DiscoSi wrote:
The cisas process can be a bit of a hassle but they usually side with the consumer and by the sounds of it you've got it all well documented which they'll need in order to investigate. You do really need to have gone as far as you can with Virgin's own complaint process though before your case becomes strong. Good luck and I hope it works out for you, most of all though take care of yourself as I know first hand how stressful this all can be. You're talking to a 2 x successful cisas case winner.
Agreed
A key tip with CISAS is to keep on top of it, provide as much (online) documentation as you can and, if things are not moving along, ring CEDR (CISAS) to chase progress.
Set out what you want clearly - such as the issues resolved, faults fixed, termination payment waived, and compensation - but justify the later with reasonable arguments.
I've also been though it (3 times now) as I'd exhausted other avenues.
Good luck with it. Don't let it get you down.
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I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!