Hi there - I seem to have an issue that others have had, but it doesn't seem to be something that I can fix myself through the forums. We have the 500MBs broadband, and depending on distance to the router I usually got approx 250MB download and 50MB upload per speedtest.
Last week I started noticing some issues, intermittent upload outages and then overall broadband outages. On Saturday I can see long periods with 100% package loss, and today (Monday) it's just unbearable. I work from home, as does my wife, which is why we got such a high powered package in the first place.
It really feels like something has changed, some local fault or something.
Here are some router stats that I've seen people sharing:
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 234750000 | 0.7 | 36 | 256 qam | 13 |
2 | 242750000 | 0.7 | 36 | 256 qam | 14 |
3 | 250750000 | 1 | 36 | 256 qam | 15 |
4 | 258750000 | 1.2 | 36 | 256 qam | 16 |
5 | 266750000 | 1.7 | 36 | 256 qam | 17 |
6 | 274750000 | 2.4 | 36 | 256 qam | 18 |
7 | 282750000 | 2.5 | 37 | 256 qam | 19 |
8 | 290750000 | 2.2 | 36 | 256 qam | 20 |
9 | 298750000 | 2.5 | 36 | 256 qam | 21 |
10 | 306750000 | 3 | 37 | 256 qam | 22 |
11 | 314750000 | 3.2 | 37 | 256 qam | 23 |
12 | 322750000 | 3.2 | 37 | 256 qam | 24 |
13 | 330750000 | 3.7 | 37 | 256 qam | 25 |
14 | 338750000 | 4 | 37 | 256 qam | 26 |
15 | 346750000 | 3.5 | 37 | 256 qam | 27 |
16 | 354750000 | 3.4 | 37 | 256 qam | 28 |
17 | 362750000 | 3.5 | 37 | 256 qam | 29 |
18 | 370750000 | 3.5 | 37 | 256 qam | 30 |
19 | 378750000 | 3.2 | 37 | 256 qam | 31 |
20 | 386750000 | 3.4 | 37 | 256 qam | 32 |
21 | 394750000 | 3.7 | 37 | 256 qam | 34 |
22 | 402750000 | 3.4 | 36 | 256 qam | 35 |
23 | 410750000 | 3.4 | 37 | 256 qam | 36 |
24 | 418750000 | 4 | 37 | 256 qam | 37 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 36.6 | 199 | 241 |
2 | Locked | 36.6 | 176 | 229 |
3 | Locked | 36.6 | 169 | 166 |
4 | Locked | 36.6 | 163 | 161 |
5 | Locked | 36.3 | 136 | 197 |
6 | Locked | 36.6 | 164 | 175 |
7 | Locked | 37.3 | 155 | 167 |
8 | Locked | 36.6 | 166 | 157 |
9 | Locked | 36.3 | 149 | 170 |
10 | Locked | 37.3 | 168 | 151 |
11 | Locked | 37.3 | 146 | 149 |
12 | Locked | 37.6 | 132 | 157 |
13 | Locked | 37.3 | 151 | 152 |
14 | Locked | 37.3 | 145 | 152 |
15 | Locked | 37.3 | 131 | 157 |
16 | Locked | 37.3 | 134 | 144 |
17 | Locked | 37.3 | 148 | 142 |
18 | Locked | 37.3 | 132 | 144 |
19 | Locked | 37.6 | 141 | 146 |
20 | Locked | 37.3 | 131 | 137 |
21 | Locked | 37.3 | 127 | 139 |
22 | Locked | 36.6 | 127 | 139 |
23 | Locked | 37.3 | 131 | 141 |
24 | Locked | 37.3 | 118 | 130 |
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 25799089 | 50.7 | 5120 | 16 qam | 6 |
2 | 39400334 | 50.7 | 5120 | 16 qam | 4 |
3 | 46200532 | 50.5 | 5120 | 16 qam | 3 |
4 | 32599567 | 50.7 | 5120 | 16 qam | 5 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 21 | 0 |
2 | ATDMA | 0 | 0 | 5 | 0 |
3 | ATDMA | 0 | 0 | 8 | 0 |
4 | ATDMA | 0 | 0 | 8 | 0 |
Modulation at 16qam seems an issue?
I've noticed something new on my iPhone though, with a warning about encrypted DNS settings on the browser, that I'd not seen before, creating a privacy warning. But that might be something completely different.
I use a mesh to help get coverage to other parts of the house (Orbi), and there are some devices (Playstation, catflap monitor) that were connected to the router, but I've taken them off and the problem persists. Obviously I've checked cables, done resets and used the VM diagnostic tools, all to no avail.
Help please!