on 17-09-2021 13:22
Installed new Hub 3 today after upgrading from 100Mb to 200Mb, all up & running fine apart from only getting 40Mb on speedtest.net.
Hub 3 is running in Router mode, I've rebooted 3 times & reset twice, still the same result.
I'm ethernet connected to the hub, I'm also the only device connected. Wireless is on, but I haven't reconnected my phone or printer to the new wireless yet.
On the hub status for Internet, it's showing (Partial Service (DS only)) & the power light on the modem is yellow/orange.
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 331000000 | Locked |
Ranged Upstream Channel (Hz) | 39400019 | Locked |
Provisioning State | Online |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 1.2 | 38 | 256 qam | 25 |
2 | 235000000 | 1.4 | 37 | 256 qam | 13 |
3 | 243000000 | 0.9 | 38 | 256 qam | 14 |
4 | 251000000 | 1 | 38 | 256 qam | 15 |
5 | 259000000 | 0.9 | 38 | 256 qam | 16 |
6 | 267000000 | 1 | 38 | 256 qam | 17 |
7 | 275000000 | 0.7 | 38 | 256 qam | 18 |
8 | 283000000 | 1.2 | 40 | 256 qam | 19 |
9 | 291000000 | 1 | 40 | 256 qam | 20 |
10 | 299000000 | 1.4 | 40 | 256 qam | 21 |
11 | 307000000 | 1 | 38 | 256 qam | 22 |
12 | 315000000 | 1.4 | 38 | 256 qam | 23 |
13 | 323000000 | 1 | 38 | 256 qam | 24 |
14 | 339000000 | 1 | 38 | 256 qam | 26 |
15 | 347000000 | 1.2 | 40 | 256 qam | 27 |
16 | 355000000 | 0.7 | 38 | 256 qam | 28 |
17 | 363000000 | 1.2 | 38 | 256 qam | 29 |
18 | 371000000 | 0.5 | 38 | 256 qam | 30 |
19 | 379000000 | 0.7 | 38 | 256 qam | 31 |
20 | 387000000 | 0 | 38 | 256 qam | 32 |
21 | 395000000 | 0.2 | 38 | 256 qam | 33 |
22 | 403000000 | -0.5 | 38 | 256 qam | 34 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 151 | 0 |
2 | Locked | 37.6 | 168 | 0 |
3 | Locked | 38.9 | 108 | 1 |
4 | Locked | 38.9 | 19 | 0 |
5 | Locked | 38.6 | 8 | 0 |
6 | Locked | 38.9 | 1 | 0 |
7 | Locked | 38.9 | 2 | 0 |
8 | Locked | 40.3 | 5 | 0 |
9 | Locked | 40.9 | 13 | 0 |
10 | Locked | 40.3 | 7 | 0 |
11 | Locked | 38.9 | 0 | 0 |
12 | Locked | 38.9 | 12 | 0 |
13 | Locked | 38.6 | 86 | 11 |
14 | Locked | 38.9 | 62 | 1 |
15 | Locked | 40.3 | 4 | 0 |
16 | Locked | 38.9 | 0 | 0 |
17 | Locked | 38.9 | 5 | 0 |
18 | Locked | 38.9 | 0 | 0 |
19 | Locked | 38.9 | 6 | 0 |
20 | Locked | 38.9 | 1 | 0 |
21 | Locked | 38.9 | 0 | 0 |
22 | Locked | 38.9 | 0 | 0 |
on 25-09-2021 19:26
on 19-01-2022 12:04
on 21-01-2022 13:47
Hi Fortress,
Thank you for reaching out to us in our community and welcome back, sorry to hear you are facing downstream issues again, I have had a look at things your end, I cannot see any issues our end, no faults or SNR, I can see you haven't rebooted our Router for 120 Days which may be the issue, please unplug the Router from the power sock, leave 2 Minutes then plug back in?
Regards
Paul.
on 25-01-2022 00:03