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Upgraded to 200Mb - only getting 40Mb

Fortress
Tuning in

Installed new Hub 3 today after upgrading from 100Mb to 200Mb, all up & running fine apart from only getting 40Mb on speedtest.net.

Hub 3 is running in Router mode, I've rebooted 3 times & reset twice, still the same result.

I'm ethernet connected to the hub, I'm also the only device connected. Wireless is on, but I haven't reconnected my phone or printer to the new wireless yet.

On the hub status for Internet, it's showing (Partial Service (DS only)) & the power light on the modem is yellow/orange.

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
331000000
Locked
Ranged Upstream Channel (Hz)
39400019
Locked
Provisioning State
Online
 

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000001.238256 qam25
22350000001.437256 qam13
32430000000.938256 qam14
4251000000138256 qam15
52590000000.938256 qam16
6267000000138256 qam17
72750000000.738256 qam18
82830000001.240256 qam19
9291000000140256 qam20
102990000001.440256 qam21
11307000000138256 qam22
123150000001.438256 qam23
13323000000138256 qam24
14339000000138256 qam26
153470000001.240256 qam27
163550000000.738256 qam28
173630000001.238256 qam29
183710000000.538256 qam30
193790000000.738256 qam31
20387000000038256 qam32
213950000000.238256 qam33
22403000000-0.538256 qam34



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.91510
2Locked37.61680
3Locked38.91081
4Locked38.9190
5Locked38.680
6Locked38.910
7Locked38.920
8Locked40.350
9Locked40.9130
10Locked40.370
11Locked38.900
12Locked38.9120
13Locked38.68611
14Locked38.9621
15Locked40.340
16Locked38.900
17Locked38.950
18Locked38.900
19Locked38.960
20Locked38.910
21Locked38.900
22Locked38.900

 

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[My Broadband Ping - New 200Mb
23 REPLIES 23

A faulty splitter & possible bad connectors at the splitter

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[My Broadband Ping - New 200Mb

Well it looks like it may have been something else, because once again I'm only getting 40mb downstream.

Not a happy bunny 😞

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[My Broadband Ping - New 200Mb

Hi Fortress,

Thank you for reaching out to us in our community and welcome back, sorry to hear you are facing downstream issues again, I have had a look at things your end, I cannot see any issues our end, no faults or SNR, I can see you haven't rebooted our Router for 120 Days which may be the issue, please unplug the Router from the power sock, leave 2 Minutes then plug back in?

Regards

Paul.

ok,  rebooted & sorted, back upto 200mb..... Thank you very much for the help.

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[My Broadband Ping - New 200Mb