Virgin Media Community

[Fortress]

A faulty splitter & possible bad connectors at the splitter

[Fortress]

Well it looks like it may have been something else, because once again I'm only getting 40mb downstream.

Not a happy bunny 😞

[Paul_DN]

Hi Fortress,

Thank you for reaching out to us in our community and welcome back, sorry to hear you are facing downstream issues again, I have had a look at things your end, I cannot see any issues our end, no faults or SNR, I can see you haven't rebooted our Router for 120 Days which may be the issue, please unplug the Router from the power sock, leave 2 Minutes then plug back in?

Regards

Paul.

[Fortress]

ok,  rebooted & sorted, back upto 200mb..... Thank you very much for the help.