Virgin Media Community

[jbrennand]

BQM not looking good so far. See what 24h looks like.

Etehrnet cables do "fail" and drop to low speeds - I have several.

See message 2 today here ----   https://community.virginmedia.com/t5/Networking-and-WiFi/TP-Link-Powerlines/td-p/4817822

So worth changing it as a matter of course. Also often the device's NIC card dropns its speed to 10/100 - check in the network settings what the connection rate is showing as - should be 1GB. Also ensure the drivers are up to date. There are other reasons too that would be worth ruling out whilst waiting for BQM.
Do it this way...
__________________

As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode”
(https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).
This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot you device into windows safe+networking mode to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

[Fortress]

[jbrennand]

What were the speed test results as I suggested

[Fortress]

still the same, about 40mb

[Andrew-G]

BQM shows a broadband problem, almost certainly between your hub and VM's local network gear.  This has nothing to do with your wifi (wireless) performance, or the ethernet cables you're using.

And unfortunately, that BQM has rather a lot of the distinctive fingerprints of over-utilisation, which is a rare problem, but one which VM manage to mishandle on a routine basis.  Perhaps the forum staff could check for a network or over-utilisation fault?  And if there isn't one, then you need a technician visit to try and resolve the poor latency since that will probably have the same cause as poor speed.  I'll reserve my further comments until we see what the forum staff have to say.

[Corey_C]

Thanks for your post and welcome to the Community Forums, Fortress,

I've sent you a private message to confirm your account details, so we can take a batter look at your connection.

Cheers,

Corey C

[Corey_C]

Thanks for your messages and clearing data protection, Fortress,

I have set up an engineer’s visit for you which you will be able to view from your online account here.

Let us know if you need any further help.

Cheers,
Corey C

[Fortress]

All sorted, thanks to everyone who posted, especially the Virgin Media team.

[Natalie_L]

Thank you for taking the time to update the thread and let us know Fortress.

We are very happy to hear this has now been resolved. 

Please get in touch if we can assist in the future.

[legacy1]

So nothing wrong with the BQM so what was causing the slow speed?