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JaimeR
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Upgrade = downgrade?

Our Virgin Media wifi has historically been reliable and fast throughout our house, apart from the occasional local outage, with reception screening as ‘great’ in most rooms via the Connect app. However, on 19th Feb we got an email from Virgin (pic attached) saying ‘we’ve upgraded your home wifi’ since when something has changed for the worse. Speeds are slower, reception is weaker in most rooms, and there seems to be lower bandwith somehow when a few of us are using devices, which was never the case before. No amount of resetting the system resolves this. Presumably we should request an engineer visit, but I just wondered whether anyone else had experienced a service downgrade due to the unrequested ‘upgrade’... and whether anyone knows the most straighforward way to get an engineer appointment. Thanks!

675033FE-11F5-400E-8DB2-7B1B5E7AFBF1.jpeg

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sophist
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Re: Upgrade = downgrade?

it has been a reasonably common complaint around here (poor wifi since the "upgrade").

two things to try;

1. do a factory reset of the hub - depress the reset button for a full 60 seconds, then leave the hub alone, it will take about 10 mins to recover - do not switch it off during this time.

2. if (1) doesn't work, log into the hub and browse to advanced -> wireless and disable the smart wifi options.

JaimeR
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Re: Upgrade = downgrade?

These were great suggestions but sadly haven’t helped. We seem to have a clear issue, as shown in this latest pic. Can someone at Virgin get in touch to arrange an engineer visit please?

3F540FF9-1BFE-4FE2-BBEE-221054333522.png

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Richw1982
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Re: Upgrade = downgrade?

Try a pinhole reset to force any updates.  Press and hold reset button on back for 15 seconds then release for 5.  Repeat this 3 times and wait 10 mins for it to load back up.

 

Log into GUI by typing 192.168.0.1 into a web browser then go to 

-Advanced Settings > Wireless > Wireless Signal

1)  Make sure 2.4 and 5 are enabled.

2)  Scroll to bottom and disable smart Wi-Fi.

3)  Select 20 on 2.4GHz

4)  Select 20/40/80 on 5GHz.

Save settings.

 

(Wi-Fi will drop out and then re-connect)

Re-enable smart Wi-Fi and save settings again.

JaimeR
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Re: Upgrade = downgrade?

Thanks a lot, have tried that and will see how we go. Still getting a red cross against wireless when running diagnostics however. 

E2F442AA-87CE-4A55-8724-7F59F816CD55.jpeg

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newapollo
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Re: Upgrade = downgrade?

It's possible you are getting interference on your wifi channels. Have you tried changing them?

Download an app such as wifi analyzer which tells you the strength of the channel you are connected on, and also shows other channels you can compare the strength of.  You can decide if you want to change the channel number on your hub

Advanced Settings > Wireless > Wireless Signal >  beneath both the 5Ghz and  2.4GHz sections click on the manual button, and in the drop down box click on the channel number you want to change it to, then scroll down and  click on Apply Changes

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Richw1982
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Re: Upgrade = downgrade?

Richw1982_0-1618163665548.pngRichw1982_1-1618163691702.png

 

This isn't uncommon and may be pointing to a device on the edge of the hubs range.  Scroll down and it will tell  you what the error is

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lotharmat
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Re: Upgrade = downgrade?

I had that - wireless problem detected with everything connected fine!

Recommendation was to move certain mac addresses closer to the hub.

(Ended up getting my own router - much better!!)



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Hub 3 - Modem Mode - TP-Link Archer C7

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