Our Virgin Media wifi has historically been reliable and fast throughout our house, apart from the occasional local outage, with reception screening as ‘great’ in most rooms via the Connect app. However, on 19th Feb we got an email from Virgin (pic attached) saying ‘we’ve upgraded your home wifi’ since when something has changed for the worse. Speeds are slower, reception is weaker in most rooms, and there seems to be lower bandwith somehow when a few of us are using devices, which was never the case before. No amount of resetting the system resolves this. Presumably we should request an engineer visit, but I just wondered whether anyone else had experienced a service downgrade due to the unrequested ‘upgrade’... and whether anyone knows the most straighforward way to get an engineer appointment. Thanks!
It's possible you are getting interference on your wifi channels. Have you tried changing them?
Download an app such as wifi analyzer which tells you the strength of the channel you are connected on, and also shows other channels you can compare the strength of. You can decide if you want to change the channel number on your hub
Advanced Settings > Wireless > Wireless Signal > beneath both the 5Ghz and 2.4GHz sections click on the manual button, and in the drop down box click on the channel number you want to change it to, then scroll down and click on Apply Changes
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali