We have M200 broadband to our house with a new line installed back in late 2021. We had no end of issues with the Hub3 struggling with the number of wifi devices so switched the Hub into modem mode and installed an ASUS router to better handle the LAN.
We've been having increasing levels of poor performance on upload speed. Speed tests frequently come back with c130-150mbps download but 0.01-0.1mbps upload which means that video conferences can only be done if outbound video is off.
Having looked at other threads (apologies if the etiquette is to add to an existing thread), here's the Download and Upload specs from the router (192.168.100.1)
Downstream Bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 139000000 | -0.9 | 38 | 256 qam | 1 |
2 | 147000000 | -0.5 | 38 | 256 qam | 2 |
3 | 155000000 | -0.9 | 38 | 256 qam | 3 |
4 | 163000000 | -1 | 40 | 256 qam | 4 |
5 | 171000000 | -1 | 40 | 256 qam | 5 |
6 | 179000000 | -0.9 | 38 | 256 qam | 6 |
7 | 187000000 | -0.9 | 38 | 256 qam | 7 |
8 | 195000000 | -0.9 | 40 | 256 qam | 8 |
9 | 203000000 | -1 | 40 | 256 qam | 9 |
10 | 211000000 | -0.7 | 40 | 256 qam | 10 |
11 | 219000000 | -0.7 | 40 | 256 qam | 11 |
12 | 227000000 | -0.7 | 40 | 256 qam | 12 |
13 | 235000000 | -0.7 | 40 | 256 qam | 13 |
14 | 243000000 | -0.7 | 40 | 256 qam | 14 |
15 | 251000000 | -0.7 | 40 | 256 qam | 15 |
16 | 259000000 | -0.5 | 40 | 256 qam | 16 |
17 | 267000000 | -0.4 | 40 | 256 qam | 17 |
18 | 275000000 | -0.4 | 40 | 256 qam | 18 |
19 | 283000000 | 0 | 40 | 256 qam | 19 |
20 | 291000000 | 0 | 40 | 256 qam | 20 |
21 | 299000000 | 0.2 | 38 | 256 qam | 21 |
22 | 307000000 | 0.2 | 40 | 256 qam | 22 |
23 | 315000000 | 0.2 | 40 | 256 qam | 23 |
24 | 323000000 | 0.4 | 40 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 10533692 | 11441056 |
2 | Locked | 38.9 | 7925994 | 1184447 |
3 | Locked | 38.9 | 13806987 | 7590384 |
4 | Locked | 40.3 | 12889713 | 13049541 |
5 | Locked | 40.3 | 1449524 | 825990 |
6 | Locked | 38.9 | 12132418 | 8719249 |
7 | Locked | 38.6 | 11581926 | 4346967 |
8 | Locked | 40.3 | 149786 | 18955 |
9 | Locked | 40.3 | 98894 | 14835 |
10 | Locked | 40.3 | 88015 | 11799 |
11 | Locked | 40.3 | 84679 | 10814 |
12 | Locked | 40.3 | 91900 | 11840 |
13 | Locked | 40.3 | 99058 | 12095 |
14 | Locked | 40.3 | 95054 | 11871 |
15 | Locked | 40.3 | 96005 | 13004 |
16 | Locked | 40.3 | 106320 | 16742 |
17 | Locked | 40.3 | 172303 | 17575 |
18 | Locked | 40.3 | 117296 | 16672 |
19 | Locked | 40.3 | 100860 | 14201 |
20 | Locked | 40.3 | 90841 | 10840 |
21 | Locked | 38.9 | 122977 | 10110 |
22 | Locked | 40.3 | 79746 | 7986 |
23 | Locked | 40.9 | 55439 | 4693 |
24 | Locked | 40.3 | 46088 | 2759 |
Upstream bonded channels
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 49.3 | 5120 | 64 qam | 1 |
2 | 39400000 | 48 | 5120 | 64 qam | 4 |
3 | 46200000 | 48.3 | 5120 | 64 qam | 3 |
4 | 53700000 | 49 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 8 | 0 |
2 | ATDMA | 0 | 0 | 9 | 0 |
3 | ATDMA | 0 | 0 | 8 | 0 |
4 | ATDMA | 0 | 0 | 14 | 0 |
I set up a BQM...
https://www.thinkbroadband.com/broadband/monitoring/quality/view/3ef02bb75fdaa9aece48cd95f2d967a5f0d...
How can we fix this? Rebooting the modem doesn't seem to do anything.