on 18-05-2022 15:44
We have M200 broadband to our house with a new line installed back in late 2021. We had no end of issues with the Hub3 struggling with the number of wifi devices so switched the Hub into modem mode and installed an ASUS router to better handle the LAN.
We've been having increasing levels of poor performance on upload speed. Speed tests frequently come back with c130-150mbps download but 0.01-0.1mbps upload which means that video conferences can only be done if outbound video is off.
Having looked at other threads (apologies if the etiquette is to add to an existing thread), here's the Download and Upload specs from the router (192.168.100.1)
Downstream Bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 139000000 | -0.9 | 38 | 256 qam | 1 |
2 | 147000000 | -0.5 | 38 | 256 qam | 2 |
3 | 155000000 | -0.9 | 38 | 256 qam | 3 |
4 | 163000000 | -1 | 40 | 256 qam | 4 |
5 | 171000000 | -1 | 40 | 256 qam | 5 |
6 | 179000000 | -0.9 | 38 | 256 qam | 6 |
7 | 187000000 | -0.9 | 38 | 256 qam | 7 |
8 | 195000000 | -0.9 | 40 | 256 qam | 8 |
9 | 203000000 | -1 | 40 | 256 qam | 9 |
10 | 211000000 | -0.7 | 40 | 256 qam | 10 |
11 | 219000000 | -0.7 | 40 | 256 qam | 11 |
12 | 227000000 | -0.7 | 40 | 256 qam | 12 |
13 | 235000000 | -0.7 | 40 | 256 qam | 13 |
14 | 243000000 | -0.7 | 40 | 256 qam | 14 |
15 | 251000000 | -0.7 | 40 | 256 qam | 15 |
16 | 259000000 | -0.5 | 40 | 256 qam | 16 |
17 | 267000000 | -0.4 | 40 | 256 qam | 17 |
18 | 275000000 | -0.4 | 40 | 256 qam | 18 |
19 | 283000000 | 0 | 40 | 256 qam | 19 |
20 | 291000000 | 0 | 40 | 256 qam | 20 |
21 | 299000000 | 0.2 | 38 | 256 qam | 21 |
22 | 307000000 | 0.2 | 40 | 256 qam | 22 |
23 | 315000000 | 0.2 | 40 | 256 qam | 23 |
24 | 323000000 | 0.4 | 40 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 10533692 | 11441056 |
2 | Locked | 38.9 | 7925994 | 1184447 |
3 | Locked | 38.9 | 13806987 | 7590384 |
4 | Locked | 40.3 | 12889713 | 13049541 |
5 | Locked | 40.3 | 1449524 | 825990 |
6 | Locked | 38.9 | 12132418 | 8719249 |
7 | Locked | 38.6 | 11581926 | 4346967 |
8 | Locked | 40.3 | 149786 | 18955 |
9 | Locked | 40.3 | 98894 | 14835 |
10 | Locked | 40.3 | 88015 | 11799 |
11 | Locked | 40.3 | 84679 | 10814 |
12 | Locked | 40.3 | 91900 | 11840 |
13 | Locked | 40.3 | 99058 | 12095 |
14 | Locked | 40.3 | 95054 | 11871 |
15 | Locked | 40.3 | 96005 | 13004 |
16 | Locked | 40.3 | 106320 | 16742 |
17 | Locked | 40.3 | 172303 | 17575 |
18 | Locked | 40.3 | 117296 | 16672 |
19 | Locked | 40.3 | 100860 | 14201 |
20 | Locked | 40.3 | 90841 | 10840 |
21 | Locked | 38.9 | 122977 | 10110 |
22 | Locked | 40.3 | 79746 | 7986 |
23 | Locked | 40.9 | 55439 | 4693 |
24 | Locked | 40.3 | 46088 | 2759 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 49.3 | 5120 | 64 qam | 1 |
2 | 39400000 | 48 | 5120 | 64 qam | 4 |
3 | 46200000 | 48.3 | 5120 | 64 qam | 3 |
4 | 53700000 | 49 | 5120 | 64 qam | 2 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 8 | 0 |
2 | ATDMA | 0 | 0 | 9 | 0 |
3 | ATDMA | 0 | 0 | 8 | 0 |
4 | ATDMA | 0 | 0 | 14 | 0 |
I set up a BQM...
How can we fix this? Rebooting the modem doesn't seem to do anything.
on 18-05-2022 16:33
You almost certainly need a technician’s visit.
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page http://www.virginmedia.com/servicechecker although this only covers large outages.
VM will not dispatch any technicians while an area fault exists.
If no faults found:
Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
on 18-05-2022 16:37
on 20-05-2022 19:12
Hi therealpitchy,
Welcome to the Community and thank you for getting in touch.
I am very sorry to hear you have been experiencing issues with your broadband service, we can help to resolve this.
In order for me to check things from my side, I am going to pop you over a private message to confirm a few details. This message will be available via the purple envelope on the top right of this page.
Speak soon,