My connection is terrible - on Ethernet cable or WiFi. Doesn't disconnect but appallingly slow
Engineer visits last year, all seems fine, no change
Engineer called back, makes some back end change / reset, and improvement for a short time then reverts to poor
Last week (SH3) swapped out, no improvement. Phone line also has stopped working so engineer visit, reconnect phone line and that now works, plus re-patched internet to top run in local cabinet plus signal boost. Immediate improvement, very short lived as reverted to poor within hours
Switched to modem only mode with mesh access points - no difference, and tried different patch cables
This week continue to experience appalling access - apps hang, voip and VC almost unusable, very erratic, mostly says it's good (~80/8 Mbps) with c.12ms ping, but occasionally stats go off the chart.
Setup is NAS, 3x IP camera, home automation, network audio, couple of laptops and phone, Alexa etc .
Am monitoring via think broadband - see attached below. Hoping someone has any ideas? I'm pretty sure this isn't an issue on the LAN. Any suggestions for advanced troubleshooting via pc monitoring app?
Virgin 3rd line support, can you help? 1st line is useless, field support a waste of your money, please look into this.
Re: Unstable internet - Speed ok, Quality impossible
Welcome to our Community Forum castleb and sorry to see you're experiencing ongoing internet issues. I've had a look at your network details but cannot see any problems or errors. If you have anything connected to your Hub either by ethernet or wireless, can you disconnect them from the Hub and see how your connection is? We need to see if there are any other factors that may be interfering with the Hub.