Unstable broadband

[felipevieirauk]

I have been facing connection issues for the last few weeks and it’s so annoying and disappointing since I don’t have a decent support from Virgin.
I have run all the tests, reseted my hub and did all the “DIY” possible.

Need help.

[Tudor]

What exactly is the problem, does it affect Ethernet cabled devices and/or WiFi. 

[felipevieirauk]

Hi Tudor,

It affects both cabled and Wi-Fi.

Sometimes it became very slow where I can not watch a simple video on YouTube because it keeps loading and loading.

And there is also the full “disconnected” status, when cabled and Wi-Fi went down and my hub is flashing lights.

[lotharmat]

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!

[Lee_R]

Hi @felipevieirauk thanks for posting and welcome to our community

I am sorry to hear that you've been having internet connection issues.  I have located your account from here.  I want to help you resolve this issue, therefore I feel we need to send out a technician.  I am going to send you a private message.

Regards

Lee_R

[Lee_R]

Hi @felipevieirauk

Just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards

Lee_R