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Message 11 of 19
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Re: Unreliable broadband help

He tested the line coming into the house and removed one of them small silver boxes that split the wires ( not sure what they are called sorry ) He said there was one too many. Other than that nothing else.

 

I've noticed a lot of City Fibre vans in the area recently doing work around here, could it have anything to do with those guys?   

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Message 12 of 19
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Re: Unreliable broadband help

Removing a splitter doubles your signal so it sounds like it could be fixed

I work for Virgin Media and my posts are my own opinions
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Message 13 of 19
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Re: Unreliable broadband help

VM won`t admit they have problems with broadband and there is no-one to talk too apart from moderaters on this site making excuses and giving text numbers that probably will or won`t reply and then probably won`t  resolve the problem. Beginning to think VM a dying dinosaur, been long standing customer but losing faith 

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Message 14 of 19
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Re: Unreliable broadband help

VM needs to recognise people having problems with unreliable connection and lower than advertised speeds or loose customers, competitors catching up with speed

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Message 15 of 19
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Re: Unreliable broadband help

BT doing  upgrades to system vm ignoring customers

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Message 16 of 19
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Re: Unreliable broadband help

Yeah true. This has been going on for ages now had a new modem wifi boosters and an engineer out..still have the same problem though. Ive been with virgin for years and never had an issue but its like talking to a wall, nothing has been resolved at all. Really disappointing. 

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Message 17 of 19
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Re: Unreliable broadband help


@adstang wrote:

Yeah true. This has been going on for ages now had a new modem wifi boosters and an engineer out..still have the same problem though. Ive been with virgin for years and never had an issue but its like talking to a wall, nothing has been resolved at all. Really disappointing. 


Post the latest stats on your HUB so we can see what difference the engineer visit made.

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Message 18 of 19
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Re: Unreliable broadband help

Sure here they are:-

status.jpgdownstream 1.jpgdownstream2.jpgupstream.jpgconfig.jpg

Network Log

Time Priority Description

28/07/2020 06:01:46noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2020 06:01:43Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/07/2020 22:32:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/07/2020 21:58:6Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/07/2020 19:39:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/07/2020 19:33:52criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/07/2020 14:21:34Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/07/2020 10:42:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/07/2020 10:42:11Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2020 22:55:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2020 22:55:51Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2020 21:29:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2020 21:29:56criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2020 21:29:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2020 21:29:36criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2020 21:29:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2020 21:29:16criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2020 21:28:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2020 21:28:56criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2020 20:14:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Message 19 of 19
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Re: Unreliable broadband help

These are after the engineer had visited :-

21.jpg22.jpg24.jpg25.jpg26.jpg27.jpg

 

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