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Re: Unable to access https://www.evanscycles.com/

Hi Tim

Done it also on the domain name

sysadmin@carrot:~$ dig www.evanscycles.com

; <<>> DiG 9.11.5-P4-5.1ubuntu2.1-Ubuntu <<>> www.evanscycles.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 48607
;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 65494
;; QUESTION SECTION:
;www.evanscycles.com. IN A

;; ANSWER SECTION:
www.evanscycles.com. 3600 IN CNAME sni.ssl.evanscycles.com.c.footprint.net.
sni.ssl.evanscycles.com.c.footprint.net. 229 IN A 8.250.15.244
sni.ssl.evanscycles.com.c.footprint.net. 229 IN A 8.238.10.122
sni.ssl.evanscycles.com.c.footprint.net. 229 IN A 8.249.255.248

;; Query time: 381 msec
;; SERVER: 127.0.0.53#53(127.0.0.53)
;; WHEN: Tue Dec 17 13:17:00 GMT 2019
;; MSG SIZE rcvd: 149

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Re: Unable to access https://www.evanscycles.com/

Hi Lucy_B,

Thanks for the updates.

I can confirm that I can access the site without any issues.

Trace route output below:

traceroute www.evanscycles.com
traceroute to sni.ssl.evanscycles.com.c.footprint.net (8.241.5.122), 64 hops max, 52 byte packets
 1  192.168.0.1 (192.168.0.1)  3.505 ms  3.282 ms  2.551 ms
 2  10.202.8.1 (10.202.8.1)  14.775 ms  13.894 ms  14.478 ms
 3  gate-core-2b-xe-520-0.network.virginmedia.net (82.2.240.85)  15.890 ms  15.890 ms  16.180 ms
 4  * * *
 5  * * *
 6  brhm-ic-1-ae0-0.network.virginmedia.net (62.254.42.110)  23.716 ms  24.194 ms  25.012 ms
 7  m502-mp2.cvx3-a.ltn.dial.ntli.net (213.104.85.246)  46.045 ms  41.040 ms  33.839 ms
 8  * * *
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Thanks once again for getting this sorted (🤞it stays this way).

Regards,

Simon

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Re: Unable to access https://www.evanscycles.com/

Hi Tim,

Thought I'd copy you in on results of Dig Command and NSLookup as it looks like the address that I was having an issue with 8.241.5.122 appears to be working fine now.

Response from DIG below:

dig www.evanscycles.com

; <<>> DiG 9.10.6 <<>> www.evanscycles.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 8535
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;www.evanscycles.com.		IN	A

;; ANSWER SECTION:
www.evanscycles.com.	1059	IN	CNAME	sni.ssl.evanscycles.com.c.footprint.net.
sni.ssl.evanscycles.com.c.footprint.net. 135 IN	A 8.241.5.122

;; Query time: 41 msec
;; SERVER: 192.168.0.1#53(192.168.0.1)
;; WHEN: Tue Dec 17 22:35:53 GMT 2019
;; MSG SIZE  rcvd: 106

 

Response from nslookup:

nslookup www.evanscycles.com
Server:		192.168.0.1
Address:	192.168.0.1#53

Non-authoritative answer:
www.evanscycles.com	canonical name = sni.ssl.evanscycles.com.c.footprint.net.
Name:	sni.ssl.evanscycles.com.c.footprint.net
Address: 8.241.5.122

 

Thanks for your assistance with this I don't think it would have progressed without your input, It's much appreciated.

Regards,

Simon.

 

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Re: Unable to access https://www.evanscycles.com/

@Lucy_B 

I can't test myself but sjforsters result speaks for itself.  Many thanks for your assistance here.  Please also pass on our thanks to networks.

@DJ_Shadow1966 Many thanks for your assistance with diagnostics.

@sjforster - To be honest the DIG was superfluous once the tracert was posted but it was much appreciated.  I am glad that the offending IP seems to be working, as we can see the trace is going past the gateway now, here's hoping that it stays that way.

Tim

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Re: Unable to access https://www.evanscycles.com/

Hi All, 

I'm glad to hear that this issue is now resolved. 😁

Thanks again for everyone's patience whilst we got this resolved. 

Lucy_B

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Re: Unable to access https://www.evanscycles.com/

Hi @Lucy_B not sure if you are able to help with the thread I have posted with a similar issue - https://community.virginmedia.com/t5/Networking-and-WiFi/ERR-CONNECTION-REFUSED-on-work-website/m-p/...
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