After over 2 hours of waiting for the change in web safe settings to take effect there been no change to being able to acces the website. So i'll have to give support a call in the morning to see if it can be resolved.
But, a couple of minutes later, the lookup provides three more IP addresses and a couple of minutes after that, yet three more IP addresses.
You may like to try pointing your PC at a different DNS (try 22.214.171.124 or 126.96.36.199) and see if that makes a difference. Or creating a local hosts file to force your web browser to use one of the IP addresses listed above.
Yes I found that as well and tried to ping several IP addresses - which all failed. Here's what I got from my DNS and from VM's DNS.
You may like to try pointing your PC at a different DNS (try 188.8.131.52 or 184.108.40.206) and see if that makes a difference.
Thanks for looking into this I've tried setting the DNS to 220.127.116.11 but was still unable to load the website in safari or chrome. Doing a traceroute from the computer with these settings still showed the route stopping at:
However setting the DNS to 18.104.22.168 allowed the website to load straight away. Although this seems to be hit & miss as during further changes to try out the local host file changes and then reverting back to 22.214.171.124 it seemed to stop working again but now its back up and going so not sure whats going on here unless its something ive done in the changes I've been making. I'll keep with this and see if it behaves.
Or creating a local hosts file to force your web browser to use one of the IP addresses listed above.
I tried the 126.96.36.199 in the host file and that also worked, with the DNS servers set to the default virgin media DNS but as mentioned above I'll keep with 188.8.131.52 and see how that goes. I've also removed the entry from the local host file so that it definetly just using the 184.108.40.206 DNS server address..
I have the same problem... I cant solve it, Virgin don't care as long as they get their money, Evan's cycles don't care as long as they get sales. It appears that one or the other has a malfunction but cant be bothered to look into it.
If you get a resolution I would appreciate it if you passed it on.
www.evanscycles.com took too long to respond.
Checking the connection
Checking the proxy and the firewall
Doing a trace route from the Hub 3.0 Advanced Settings / Tools / Traceroute just stops at the 2nd Hop.
Trace Statistics : traceroute to www.evanscycles.com (220.127.116.11), 30 hops max, 38 byte packets
1 10.202.8.1 (10.202.8.1) 10.000 ms 10.000 ms 10.000 ms
2 gate-core-2b-xe-521-0.network.virginmedia.net (18.104.22.168) 30.000 ms 10.000ms 20.000 ms
3 * * *
30 * * *
I've checked the websafe app and I've got no blocked sites and I've tried with both virus safe and child safe switched off which made no difference. I've even tried adding the website to the allowed list but again no difference.
I've rang 150 and have been told that Virgin Media block access to this site which I can't believe given its just a bicycle retailer but I couldn't get any further with that on the phone.
I've raised the issue via a webpage on the virgin media site to get the site unblocked but I've not received any confirmation of the request and now can't find the page I made the request from so I'm not holding out much hope on that one.
I've also contacted Evans Cycles and asked if my IP address has been blocked and have been told:
"This is not something that has been done by us. We are unable to block individuals from reaching our website. Therefore, I would ask that you contact your provider."
I feel like I've tried everything I can but now have got nowhere left to go.
I'm just wondering if any one else on Virgin Media Broadband has the same issue or if it's just me?
I couldn't find another similar posts which leads me to think it's just me.
I know I've waffled on long enough thanks for getting this far.
The "resolution" (well, the only one you have any control over) is to select one of the many IP addresses used by Evans Cycles, check that it works and then force your PC to stick to it, by entering it in the Windows host file, which is located at c:\windows\system32\drivers\etc\hosts. You can discover some of the IP addresses used by Evans Cycles by opening a command window and typing "nslookup www.evanscycles.com". Pick one, put it in the hosts file, see if it works. If not, repeat until you find one that does work. Take the line out of the hosts file in a month or so, by which time the underlying fault may have been fixed.
The problem seems to be that Evans Cycles publishes a very large number of IP addresses, some of which don't work. Once your PC has an address that doesn't work, it will tend to cache it and keep on using it. I've seen no evidence that this is a VM fault.
I have an issue that I cant access this site on three different mobile phones and there different laptops when using wifi on VM however if I come off the said service VM and use O2 data 4g it works fine... the minute I reinstate wifi it goes of so I do not understand who or where the fault lies. I can go to my neighbours who is on talk talk and use their wifi and it works fine. I can go to another neighbour's house who is on Sky and it works just fine. I go to another neighbour's house who is on VM and I get the same issue it doesn't work. So I really do not understand where the problem lies. My only resolution is to ditch Virgin media and go to an internet service provider that can support issues.
That simply means that VM's DNS for customers in Edinburgh is providing an IP address for www.evanscycles.com that doesn't work. Now that could be the fault of VM or it could be the fault of Evans Cycles but, when I looked into this earlier in the thread, I saw at least one IP address being offered by Evans Cycles' authoritative DNS server that simply didn't work. So, in the absence of any contrary evidence, I'm inclined to blame Evans Cycles.
The reason why one connection works and another doesn't is because different DNS resolvers cache (remember for a time) different IP addresses from the pool of addresses offered by Evans Cycles. Most of those addresses work but some don't.
A simple workaround is described earlier in the thread (find an IP address that works and put it in your local hosts file).