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l-apearson
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Superhub not connecting

We've got the Superhub and lately it's WiFi has been getting progressively worse. I am sitting literally in front of it and I can't get the phone or tablet to connect. We have to reboot it really regularly and it is almost unusable at this stage.

 

Can we get an upgrade to the new superhub 3, or even just to 2?

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jbrennand
Alessandro Volta
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Re: Superhub not connecting

Dont supply the SH2 anymore.  Try for a "free" Hub3 replacement - see the link below.
If you get the - "Ooops - please call" message – then when you call, go through options 1,1,4,5 - to get through to retentions - you will get a UK based person who should at least know about the deal - no-one seems to have informed the "offshore" lot about it yet ! It may be that you aren’t eligible and they will want to charge you - do not accept that - come back here.
https://www.virginmedia.com/shop/hub-swap.html?buspart=uk_app_connect2_hubswap


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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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l-apearson
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Re: Superhub not connecting

That was perfect, thanks very much for the tip!! 

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