Hi, over the weekend I split the 2.4GHz and 5GHz bands and I have since noticed that my 5GHz signal is dropping on average every ten minutes and will not reconnect automatically as I have to manually research networks and reconnect. Sometimes it appears instantly, other times it can take a while.
I’m able to tell as I have only set the 5GHz SSID to auto join on my iPhone, my partner who set up both gets dropped automatically to 2.4GHz as they set both SSID’s to auto join.
It’s not distance related as it happens if I am no more than six foot away. I have reset the box and rebooted the Superhub 3 several times but it hasn’t had an effect.
After reading posts on here of people who have had similar issues I think there is something wrong with the Superhub 3 that is causing this issue. It also doesn’t have the best range either.
I have yet to try the WiFi signal test via the Virgin connect app but I know it’s definitely not as it should be as the signal struggles to reach areas other ISP packaged routers have managed easily.
It’s very frustrating as what with the constant cutouts and signal strength I’ve just upgraded to the Vivid 350 tier and struggle to get 241Mbps when sat next to the Superhub 3 let alone anywhere else.
Hi thanks for replying. Yes I did that too as I thought maybe it was that which was causing the connection issues but the 5GHz still drops out.
I do have another router I think that would work with the Superhub 3 in modem mode but ideally would prefer to use it as it is, but if I have to use another router to get a constant 5GHz connection, anywhere near the speed I’m paying for and any kind of range I will.