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Superhub 3 - Ethernet ports not working

Hello,

Unfortunately, as the VM call centres are closed, I am seeking help from the forum.

Recently, 3 days ago, an issue occurred with our router where the ethernet ports have stopped working -- this is for all ports. The connected ports however do have the lights blinking green.

I have tried  the following;

Restarting the PC
Restarting router
factory restarting the router
disable and re-enable network drivers
uninstalled and reinstalled network drivers
flushed dns
tried all the above again
clean install of windows
tried all the above again
tried multiple different network cables
looped back the ethernet cables back to the router

I tried the above by finding another thread on here that had the same issue.

Please could someone assist as the call centres are closed we do not have any connectivity to our PCs, TVs, Powerline etc.

Thank you

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Re: Superhub 3 - Ethernet ports not working

Have you managed to resolve this yet? If not I might be able to help - can you send me a personal message; hover over my name and select send message.


Retro-Tech


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Superhub 3 - Ethernet ports not working

Thank you to Retro-Tech who has helped resolve my issue. 

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Re: Superhub 3 - Ethernet ports not working

Hi, what was the resolution ? , in case anyone else has the same issue.

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Re: Superhub 3 - Ethernet ports not working

Hi,

40 second pin reset with rf cable unplugged.


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Superhub 3 - Ethernet ports not working

This along with Retro's advice on eliminating each Ethernet device, it seemed like one was causing the issue.

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