Virgin Media Community

[LeeRuss]

I've had a few issues today which seem to be corresponding with spikes in dropped packets

[Ilyas_Y]

Hey there @LeeRuss, thanks for reaching out to us and a welcome back to the Virgin Media forums.

I'm sorry to hear about the issues with the connection.
May I ask how the connection has been over the last few days?
Is it still the same or has it imporved?
Let us know and we can go on from there 🙂

Kind regards,
Ilyas.

[LeeRuss]

Hi.

It seems to been ok the last few days. The graph below is from yesterday, you can see some spikes but I didn’t notice anything but probably was actively using the connection at that time. I’ll see how it goes in the week while I’m using it more actively.

[LeeRuss]

Reposting image from previous post

[LeeRuss]

It went down earlier for about 5 mins and the hub rebooted. The monitor shows there was lots of dropped packets

[Matthew_ML]

Hey LeeRuss, thank you for reaching out and for the update with the connection.

I have taken a look and I can see there are currently no faults at our side.

Please remember we can't guarantee a fault free service - there may be bumps sometimes, I will keep an eye on this anyway. Thanks 

[LeeRuss]

Thanks Matt

I do understand it can't be fault free, its just that I must of gone for over year without remembering any incident at all but in the last few months it has just become a lot more frequent and of course when I have an issue its usually at the worst time like in an online meeting.

I just had another issue where I lost complete connection in a Google Meet call. I eventually used my mobile phone to join the call again as it wasn't just a blip for a few seconds. It did rectify itself after about 4-5 mins though.

[John_GS]

Afternoon @LeeRuss

Thanks for coming back to the thread. There's a few more tests we need to run but we need the hub to be in router mode. Can this be done just for a few days whilst we do it?

Let me know.

Best,

[BenjaminD]

Hi Matt,

This issue has been happening intermittently for 3 weeks now, for the most part it has been working fine but it's been happening every 20 minutes or so for 2 days now.

Yes I have tried a reboot and it still happens.

Thanks

Ben 

[Carley_S]

Hi @BenjaminD

Sorry to hear this is still ongoing for you. Having checked over the systems I can see an issue that might be causing this intermittency. We'll need to send out an engineer to investigate this further. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon.