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Felim_Doyle
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Re: Super Hub 3 reboots / resets itself frequently

Interesting that the replacement SuperHub 3 worked fine until a software update!

My SH3 still reboots once a day between 1AM and 2AM but the SSIDs take a long time to settle down afterwards. The time from loss-of-service to restoration-of-service is well over ten minutes now.

Occasionally, as happened this morning, the SSIDs never come back and I have to manually reboot the SH3 again and wait another 10+ minutes for my devices to reconnect.

Félim
Aylesbury, Buckinghamshire, UK
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Felim_Doyle
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Re: Super Hub 3 reboots / resets itself frequently

@Matrick, as a matter of interest, what speed / broadband package do you have?

I'm on M200 (200Mb/s downstream, 20Mb/s upstream).

Félim
Aylesbury, Buckinghamshire, UK
Matrick
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Re: Super Hub 3 reboots / resets itself frequently

Hi @Felim_Doyle 

I am on the M500 service. It is interesting that the software update was at a similar time, especially as the network logs were really empty before that. Whilst we cannot say that it "definitely is" due to a software update, it certainly merits further investigation.

 

Regards

Matrick

Kain_W
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Re: Super Hub 3 reboots / resets itself frequently

Thanks for your responses Matrick,

Welcome back to the community.

Apologies for the issues reoccurring, can I ask if you are still in modem mode to please set to router mode and share some recent logs?

Thanks,

Kain
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Matrick
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Re: Super Hub 3 reboots / resets itself frequently

Thanks Kain

I have just switched it over to Router mode, so will let it run for a while and then upload logs.

Thanks

Matrick

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Matrick
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Re: Super Hub 3 reboots / resets itself frequently

Hi Kain 

It's been running in Router mode for a few hours, the problem is present and has gotten worse.

All of today's network logs are since the change to router mode. It keeps dropping out and rebooting, unless I reboot first. It is pretty much unusable now..

Network Log

Time Priority Description

12/05/2022 14:50:43criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=CM-QOS=1.1;CM-VER=3.0;
12/05/2022 14:49:53criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
12/05/2022 14:45:35criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
12/05/2022 14:44:58Warning!RCS Partial Service;CM-MAC=CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
12/05/2022 12:35:1noticeLAN login Success;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
12/05/2022 01:30:18Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
11/05/2022 21:41:16criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
11/05/2022 21:40:1criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
11/05/2022 21:35:50criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
11/05/2022 21:35:49criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
11/05/2022 21:35:49criticalRanging Request Retries exhausted;CM-MAC=;CMTS-MAC=CM-QOS=1.1;CM-VER=3.0;
11/05/2022 21:35:42criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
11/05/2022 21:35:29criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
11/05/2022 21:35:29criticalRanging Request Retries exhausted;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
11/05/2022 21:34:46criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
11/05/2022 21:34:34Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=CM-QOS=1.1;CM-VER=3.0;
11/05/2022 21:34:34criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
11/05/2022 21:34:7Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
11/05/2022 14:00:14criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=CM-QOS=1.1;CM-VER=3.0;
11/05/2022 13:59:19criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=CM-QOS=1.1;CM-VER=3.0;
Matrick
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Re: Super Hub 3 reboots / resets itself frequently

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1266750000340256 qam17
22747500002.540256 qam18
32827500002.540256 qam19
42907500002.540256 qam20
5298750000340256 qam21
63067500003.540256 qam22
73147500003.240256 qam23
83227500002.740256 qam24
93307500002.540256 qam25
10338750000340256 qam26
113467500003.940256 qam27
123547500001.540256 qam28
133627500002.240256 qam29
143707500001.940256 qam30
153787500002.240256 qam31
163867500002.740256 qam32
17394750000340256 qam33
184027500002.940256 qam34
194107500002.740256 qam36
204187500002.240256 qam37
215227500004.340256 qam38
225307500003.940256 qam39
235387500003.240256 qam40
245467500002.740256 qam41



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3349585
2Locked40.950
3Locked40.900
4Locked40.950
5Locked40.300
6Locked40.900
7Locked40.950
8Locked40.360
9Locked40.900
10Locked40.300
11Locked40.300
12Locked40.300
13Locked40.900
14Locked40.900
15Locked40.940
16Locked40.340
17Locked40.950
18Locked40.350
19Locked40.350
20Locked40.900
21Locked40.900
22Locked40.960
23Locked40.950
24Locked40.350
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Re: Super Hub 3 reboots / resets itself frequently

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000043.3512064 qam11
24620000043.5512064 qam7
33940000043.5512064 qam8
42580000042.5512064 qam12



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0020
2ATDMA0000
3ATDMA0000
4ATDMA0000
Matrick
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Re: Super Hub 3 reboots / resets itself frequently

Being a home worker I am really stuffed at the moment 😞

Matrick
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Re: Super Hub 3 reboots / resets itself frequently

Any update tech support team?

Thanks

Matrick 

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