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robinsonpr
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Message 141 of 183
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Re: Super Hub 3 reboots / resets itself frequently

Engineer number 5 has just been to my house.  Couldn't find the problem.  Says the downstream and upstream specs are fine.  So basically has no idea what's causing it.  Had no other suggestions.  Just said he's "raised a ticket" whatever that is meant to mean.  So still no closer to a resolution.

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Yorkypudding
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Message 142 of 183
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Re: Super Hub 3 reboots / resets itself frequently

My guess its the hub itself thats faulty not the signal.When the engineer calls again try and get him to fit a new Hub 4. I had the same issues as you and this solved my problem. 

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robinsonpr
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Message 143 of 183
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Re: Super Hub 3 reboots / resets itself frequently

thanks yorky.  I've now had 3 different Hubs and they all behave the same (Hub 3s though).  I did mention to the engineer today that I've read that some people with the same issue had it fixed by getting a hub 4.  But he said a hub 4 was not compatible with my area yet (Stevenage, Hertfordshire).

 

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Paul_DN
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Message 144 of 183
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Re: Super Hub 3 reboots / resets itself frequently

Hi robinsonpr,

 

Thank you for reaching back out to us, I am sorry to hear you are on your 3rd Hub 3.0 and had the same issues, the Hub 4.0 is currently only available with our Gigabit services however this will be rolled out in your area in the near future.

 

I would advise keeping a eye on your Online Account under my offers and upgrades as it would show there when available.

 

Regards

 

Paul.

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robinsonpr
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Message 145 of 183
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Re: Super Hub 3 reboots / resets itself frequently

Thanks Paul but I won't be upgrading.  I should surely be able to have uninterrupted service on a 200 Mbps service.  I am paying for it after all.  It used to be fine, it's only recently I've started having issues.  

BT kit is meant to be fairly good and they have some competitive offers.  If virgin can't give me what I'm paying for I'll be going elsewhere. 

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Paul_DN
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Message 146 of 183
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Re: Super Hub 3 reboots / resets itself frequently

Hi robinsonpr,

 

Thank you for coming back to me, I have had a look at thing your end and cannot see any issues other than some of your devices do have low WIFI, we do have our Intelligent WIFI which come with our pods which does improve your WIFI in your property.

 

Regards

 

Paul.

 

 

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robinsonpr
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Message 147 of 183
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Re: Super Hub 3 reboots / resets itself frequently

The WiFi is fine.  The issue is the hub intermittently rebooting itself for no apparent reason.  At which point I lose all internet both wired and wireless for 5-10 mins while it resets.  I've had BQM running against it for some weeks now and the drop outs are apparent on the monitor.  Some days it drops once or twice, other days 5 or more. 

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Alex_RM
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Message 148 of 183
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Re: Super Hub 3 reboots / resets itself frequently

Morning robinsonpr,

 

Are you able to provide a live link to your BQM?


Alex_Rm

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robinsonpr
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Message 149 of 183
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Re: Super Hub 3 reboots / resets itself frequently

Hi my live BQM is here:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/896488f9411043a32295c7dee2ac895825... 

It's titled "NEW" as I had to set up another new monitor when my 3rd New Hub 3 was installed on the 28th July.

 

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paku
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Message 150 of 183
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Re: Super Hub 3 reboots / resets itself frequently

Hi.
Last time, I have exactly this same problem with my Super Hub 3, like everyone in this topic. After couple of years failure-free work, last few weeks are terrible. At the beginning it restarted two or three times a day, for several days it has been doing it even several times within an hour. 
I've done a few resets, factory reset, etc, but with no results. Initially Super Hub3 was working in "Modem Mode", I thought maybe this is the cause of the problems. I went back to factory settings but the reboots haven't gone away.

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