Virgin Media Community

[SCA1972]

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@ADLEMM wrote:

Hi SCA1972, i did get a PM from Jodi_S yesterday, but still waiting for a reply from last night.

Getting desperate as this has been ongoing for weeks now.

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In that case please stay calm and give @Jodi_S some time to respond, the staff are having to deal with a lot more posts than usual right now.

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Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

[badger999]

Hi, what are you doing with my fault F007915437? 20th May has come and gone and my internet is still unstable? please escalate and respond to my messages.

[Emily_G]

Thank you for quoting the reference, the updated details are below for the congestion fault:

Reference: F007915437   

Estimated repair time: 03 JUN 2020 09:00

Thank you, Emily.

[badger999]

This has been going on since March, what does high utilisation mean? how am I suppose to work from home and continue with the kids education while you guys continue making excuses?

[briantheref7]

I am also having problems with the super hub 3. Mine keeps rebooting at least 20 times a day, Virgin Media either do not want to help or they cannot help me. Ever since we upgraded to the super hub 3, we have had nothing but problems.

[Beth_G]

Hi briantheref7,

I am sorry to hear that you have also been experiencing issues with your router.

I'm going to pop you over a PM so I can look into this in more detail for you.

Check out the purple envelope for a message from me.

Kind regards,

Beth

[briantheref7]

i am still having problems, they actually sent a technician this morning, and within 45 minutes of him leaving, the hub rebooted itself again.  The problem does not seem to go at all. I had no connection for 3 hours yesterday morning. the hub was reebooting non stop. I have multiple screenshots of the connection on my desktop and it is not improving at all. I am seriously thinking of changing broadband suppliers as I am not getting any assistance at all.

[Beth_G]

Hi briantheref7,

I have sent you over a PM so when you get the chance, please take a look for me and respond from there.

Many thanks.

Beth

[lakhe]

I am having the same problem as well can you help me too...

[markd]

Me too rebooting constantly now for last two hours can you help?