I've been having issues with my SH3 since last night whereby it'll reboot every 10-15 mins.
Its configured in Modem Mode only as I run a Linksys EA9500 router.
Status Pages shows the following for the SH3.
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Sorry to hear of the connection trouble, this may have been down to a bit of noise on the cable, though checking your connection all looks to be in good shape currently.
If you continue to experience any problems please drop us an update and we'll gladly investigate the matter further.
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Having issues this morning as the router is rebooting again ever few minutes.
It settle down after I last posted,but its started to reboot again today.
I only use the SH3 in Modem mode as I have a linksys router.
Sorry for the delayed reply and also for the broadband issues.
How's things been since posting? Let me know if you need further assistance.
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a month ago
Hi again, since the last post I've had fairly stable router usage where the router might reboot a few times a week, but over the past week it has been rebooting several times a day.
I only use the router in modem mode, would it possible to have an engineer come out and check whether there is a fault in the cable?
I've posted the router status below after its latest reboot this morning :
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
4 weeks ago
Thank you for posting on our community forum pages.
We are sorry to hear of any service issues which you have been experiencing.
We'd like to access your account to take a closer look at the equipment details if that's OK?
We'll send you a private message in a moment advising of how to do this.
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