on 01-01-2022 15:52
Our network drops out for a few mins at random times, this has happened for the past week.
All devices can still connect to the Virgin HUB 3 but no internet connection is being made.
These are the errors that display in the logs.
If any more info is needed please ask and I can provide what I can.
Many thanks!
Logs are as shown:
01/01/2022 15:30:13 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2022 15:29:38 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2022 15:29:13 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2022 15:28:57 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2022 15:28:56 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2022 15:28:53 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2022 15:28:51 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2022 15:28:36 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2022 15:28:35 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2022 15:28:29 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2022 15:28:28 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2022 15:28:28 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2022 15:28:28 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2022 15:28:23 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2022 15:28:18 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2022 15:28:13 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 01-01-2022 16:08
You also need FULL sets of data from the Downstream and Upstream Logs pages.
You should also set up a BQM monitor at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and then click OK.
on 01-01-2022 16:24
Downstream:
1 | 139000000 | -1.2 | 36 | 256 qam | 1 |
2 | 147000000 | -1.2 | 37 | 256 qam | 2 |
3 | 155000000 | -1.2 | 34 | 256 qam | 3 |
4 | 163000000 | -1.4 | 33 | 256 qam | 4 |
5 | 171000000 | -1.2 | 35 | 256 qam | 5 |
6 | 179000000 | -1.2 | 37 | 256 qam | 6 |
7 | 187000000 | -1.2 | 37 | 256 qam | 7 |
8 | 195000000 | -1.4 | 37 | 256 qam | 8 |
9 | 203000000 | -1.5 | 34 | 256 qam | 9 |
10 | 211000000 | -1.5 | 32 | 256 qam | 10 |
11 | 219000000 | -1.5 | 34 | 256 qam | 11 |
12 | 227000000 | -1.7 | 37 | 256 qam | 12 |
13 | 235000000 | -1.7 | 38 | 256 qam | 13 |
14 | 243000000 | -2 | 38 | 256 qam | 14 |
15 | 251000000 | -2.2 | 38 | 256 qam | 15 |
16 | 259000000 | -2 | 38 | 256 qam | 16 |
17 | 267000000 | -2 | 37 | 256 qam | 17 |
18 | 275000000 | -1.7 | 36 | 256 qam | 18 |
19 | 283000000 | -1.4 | 35 | 256 qam | 19 |
20 | 291000000 | -1 | 37 | 256 qam | 20 |
21 | 299000000 | -0.2 | 38 | 256 qam | 21 |
22 | 307000000 | 0 | 38 | 256 qam | 22 |
23 | 315000000 | 0.4 | 38 | 256 qam | 23 |
24 | 323000000 | 0.2 | 38 | 256 qam | 24 |
Upstream:
1 | 25800000 | 49.3 | 5120 | 64 qam | 4 |
2 | 46200000 | 50.3 | 5120 | 64 qam | 1 |
3 | 39400000 | 50 | 5120 | 64 qam | 2 |
4 | 32600000 | 49.5 | 5120 | 64 qam | 3 |
Thanks for the reply. Hope this is everything
on 01-01-2022 16:37
Please post full set, missing are the Pre & Post downstream stats and the t1/2/3/4 upstream stats.
on 01-01-2022 17:52
Downstream Pre/Post Errors:
1 | Locked | 35.7 | 502262 | 15765 |
2 | Locked | 36.6 | 281277 | 5065 |
3 | Locked | 33.9 | 1944281 | 632645 |
4 | Locked | 32.5 | 1999424 | 1585273 |
5 | Locked | 33.8 | 2122975 | 460977 |
6 | Locked | 36.3 | 514759 | 4227 |
7 | Locked | 37.3 | 527294 | 2433 |
8 | Locked | 36.3 | 1347289 | 11451 |
9 | Locked | 33.5 | 2521077 | 293295 |
10 | Locked | 31.6 | 2302905 | 1715580 |
11 | Locked | 33.4 | 2279781 | 384606 |
12 | Locked | 36.3 | 135283 | 2894 |
13 | Locked | 38.6 | 2861 | 14 |
14 | Locked | 38.6 | 4520 | 48 |
15 | Locked | 38.6 | 30596 | 20369 |
16 | Locked | 38.9 | 111237 | 3815 |
17 | Locked | 37.3 | 251971 | 1035 |
18 | Locked | 35.5 | 760354 | 3860 |
19 | Locked | 33.9 | 1566087 | 72094 |
20 | Locked | 37.3 | 54716 | 1332 |
21 | Locked | 38.6 | 1425 | 3 |
22 | Locked | 38.6 | 1361 | 0 |
23 | Locked | 38.9 | 383 | 0 |
24 | Locked | 38.9 | 210 | 0 |
Upstream Timeouts:
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 01-01-2022 19:53
Horrendous level of Pre & Post errors, but they are accumulative so we cannot tell when they occurred. Please power cycle the hub to reset the counts and post a full set of figures after about 2 hours.
on 02-01-2022 15:29
Broadband Quality Monitor:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/9561bb82be5fd12ddec05ae1088aede68f...
Downstream:
1 | 139000000 | -1.2 | 37 | 256 qam | 1 |
2 | 147000000 | -1.2 | 37 | 256 qam | 2 |
3 | 155000000 | -1.2 | 36 | 256 qam | 3 |
4 | 163000000 | -1.2 | 35 | 256 qam | 4 |
5 | 171000000 | -1 | 36 | 256 qam | 5 |
6 | 179000000 | -1.2 | 38 | 256 qam | 6 |
7 | 187000000 | -1.2 | 38 | 256 qam | 7 |
8 | 195000000 | -1.4 | 37 | 256 qam | 8 |
9 | 203000000 | -1.5 | 35 | 256 qam | 9 |
10 | 211000000 | -1.5 | 35 | 256 qam | 10 |
11 | 219000000 | -1.5 | 36 | 256 qam | 11 |
12 | 227000000 | -1.5 | 37 | 256 qam | 12 |
13 | 235000000 | -1.7 | 38 | 256 qam | 13 |
14 | 243000000 | -1.9 | 38 | 256 qam | 14 |
15 | 251000000 | -2.2 | 37 | 256 qam | 15 |
16 | 259000000 | -2 | 38 | 256 qam | 16 |
17 | 267000000 | -2 | 38 | 256 qam | 17 |
18 | 275000000 | -1.9 | 37 | 256 qam | 18 |
19 | 283000000 | -1.4 | 36 | 256 qam | 19 |
20 | 291000000 | -0.7 | 38 | 256 qam | 20 |
21 | 299000000 | 0.2 | 38 | 256 qam | 21 |
22 | 307000000 | 0.5 | 38 | 256 qam | 22 |
23 | 315000000 | 0.7 | 38 | 256 qam | 23 |
24 | 323000000 | 0.5 | 38 | 256 qam | 24 |
Downstream Errors:
1 | Locked | 37.6 | 17681 | 959 |
2 | Locked | 37.3 | 1114 | 16 |
3 | Locked | 36.6 | 3979 | 15 |
4 | Locked | 35.5 | 38270 | 25 |
5 | Locked | 36.6 | 3690 | 15 |
6 | Locked | 38.6 | 136 | 8 |
7 | Locked | 38.6 | 175 | 4 |
8 | Locked | 37.6 | 1085 | 9 |
9 | Locked | 35.7 | 116142 | 8 |
10 | Locked | 35 | 541819 | 0 |
11 | Locked | 36.6 | 3983 | 18 |
12 | Locked | 37.6 | 353 | 13 |
13 | Locked | 38.6 | 298 | 21 |
14 | Locked | 38.9 | 302 | 20 |
15 | Locked | 37.3 | 285513 | 33 |
16 | Locked | 38.6 | 3299 | 35 |
17 | Locked | 38.6 | 1129857 | 0 |
18 | Locked | 37.3 | 2945800 | 15 |
19 | Locked | 36.6 | 1676 | 6 |
20 | Locked | 38.6 | 177 | 0 |
21 | Locked | 38.9 | 197 | 3 |
22 | Locked | 38.9 | 218 | 7 |
23 | Locked | 38.9 | 166 | 2 |
24 | Locked | 38.9 | 43 | 0 |
Upstream:
1 | 25800000 | 49.3 | 5120 | 64 qam | 4 |
2 | 46200000 | 50 | 5120 | 64 qam | 1 |
3 | 39400000 | 49.8 | 5120 | 64 qam | 2 |
4 | 32600000 | 49.3 | 5120 | 64 qam | 3 |
Upstream Timeouts:
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Network Log after power cycle:
01/01/1970 00:01:37 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:38:17 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:30:9 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:24:2 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:23:58 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:23:56 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:23:54 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:23:47 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:23:46 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:23:34 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:23:34 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:23:31 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:23:25 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:23:20 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:23:10 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:23:9 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:23:6 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:23:0 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:22:58 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:22:54 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 02-01-2022 15:58
Broadband Quality Monitor:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/9561bb82be5fd12ddec05ae1088aede68f...
Downstream:
1 | 139000000 | -1.2 | 37 | 256 qam | 1 |
2 | 147000000 | -1.2 | 37 | 256 qam | 2 |
3 | 155000000 | -1.2 | 36 | 256 qam | 3 |
4 | 163000000 | -1.2 | 35 | 256 qam | 4 |
5 | 171000000 | -1 | 36 | 256 qam | 5 |
6 | 179000000 | -1.2 | 38 | 256 qam | 6 |
7 | 187000000 | -1.2 | 38 | 256 qam | 7 |
8 | 195000000 | -1.4 | 37 | 256 qam | 8 |
9 | 203000000 | -1.5 | 35 | 256 qam | 9 |
10 | 211000000 | -1.5 | 35 | 256 qam | 10 |
11 | 219000000 | -1.5 | 36 | 256 qam | 11 |
12 | 227000000 | -1.5 | 37 | 256 qam | 12 |
13 | 235000000 | -1.7 | 38 | 256 qam | 13 |
14 | 243000000 | -1.9 | 38 | 256 qam | 14 |
15 | 251000000 | -2.2 | 37 | 256 qam | 15 |
16 | 259000000 | -2 | 38 | 256 qam | 16 |
17 | 267000000 | -2 | 38 | 256 qam | 17 |
18 | 275000000 | -1.9 | 37 | 256 qam | 18 |
19 | 283000000 | -1.4 | 36 | 256 qam | 19 |
20 | 291000000 | -0.7 | 38 | 256 qam | 20 |
21 | 299000000 | 0.2 | 38 | 256 qam | 21 |
22 | 307000000 | 0.5 | 38 | 256 qam | 22 |
23 | 315000000 | 0.7 | 38 | 256 qam | 23 |
24 | 323000000 | 0.5 | 38 | 256 qam | 24 |
Downstream Errors:
1 | Locked | 37.6 | 17681 | 959 |
2 | Locked | 37.3 | 1114 | 16 |
3 | Locked | 36.6 | 3979 | 15 |
4 | Locked | 35.5 | 38270 | 25 |
5 | Locked | 36.6 | 3690 | 15 |
6 | Locked | 38.6 | 136 | 8 |
7 | Locked | 38.6 | 175 | 4 |
8 | Locked | 37.6 | 1085 | 9 |
9 | Locked | 35.7 | 116142 | 8 |
10 | Locked | 35 | 541819 | 0 |
11 | Locked | 36.6 | 3983 | 18 |
12 | Locked | 37.6 | 353 | 13 |
13 | Locked | 38.6 | 298 | 21 |
14 | Locked | 38.9 | 302 | 20 |
15 | Locked | 37.3 | 285513 | 33 |
16 | Locked | 38.6 | 3299 | 35 |
17 | Locked | 38.6 | 1129857 | 0 |
18 | Locked | 37.3 | 2945800 | 15 |
19 | Locked | 36.6 | 1676 | 6 |
20 | Locked | 38.6 | 177 | 0 |
21 | Locked | 38.9 | 197 | 3 |
22 | Locked | 38.9 | 218 | 7 |
23 | Locked | 38.9 | 166 | 2 |
24 | Locked | 38.9 | 43 | 0 |
Upstream:
1 | 25800000 | 49.3 | 5120 | 64 qam | 4 |
2 | 46200000 | 50 | 5120 | 64 qam | 1 |
3 | 39400000 | 49.8 | 5120 | 64 qam | 2 |
4 | 32600000 | 49.3 | 5120 | 64 qam | 3 |
Upstream Timeouts:
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Network log after power cycle:
01/01/1970 00:01:37 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:38:17 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:30:9 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:24:2 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:23:58 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:23:56 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:23:54 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:23:47 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:23:46 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:23:34 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:23:34 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:23:31 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:23:25 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:23:20 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:23:10 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:23:9 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:23:6 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:23:0 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:22:58 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 10:22:54 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 02-01-2022 16:06
on 02-01-2022 16:25
Hi @ToxicHardware,
Thank you for your posts and welcome back to our community forums. We're here to help.
I am very sorry to hear that you're having some ongoing issues with your broadband connection. I'm going to send you a private message in a few moments so we can take some additional details and have a closer look at things.
Please respond to this at your earliest convenience and we can go from there.
Thanks,