For now I’m going to have to accept the VM acknowledged outage and that they say it is over utilisation. This is despite me not seeing any lag, buffering or speed issues in my house, even during peak periods. I will await an update at the end of May, take them up on the offer of an engineer visit and also do a BQM at some point.
However can someone please try and come up with a plausible explanation for why, given the above, the only indication of problems I see is the collapse of all wired and wireless connections on my hub. It’s momentary and if I didn’t have a NAS sending me an outage email then I wouldn’t notice. There is nothing in the hub log at the time the collapse occurs, so it doesn’t appear to notice and there no higher than normal errors in that log. Nothing at the time of the collapse. Uptime of the hub remains as if nothings happened. The error only occurs every week or so and sometimes 8+ days apart, usually when I’m not there, so I’m not using it.
VM refuse to swap the hub to rule this out as an issue. This is the first thing I would have done in this situation in my 25+ years in IT Support.
Whenever I see over utilisation in threads no one has ever mentioned an issue like mine, only huge lag, buffering etc.
Comments and suggestions welcome. BQM to follow at some point.