on 15-02-2022 09:30
After an hour conversation on the phone with Virgin Media, I can connect to my WiFi again... except I have no internet connection. While connected to the hub now, there is zero internet so I am in square one and the 'technician' on the phone said wait another 30 minutes until it resolves itself. It has now been 20 minutes and still nothing. I will wait another hour but if nothing has resolved it may be time to look into Virgins breach of contract and move to another provider. Abyssmal service.
on 15-02-2022 14:10
on 15-02-2022 14:17
Been on the phone for an hour in the morning and assured it would be sorted within 30 minutes. 4 hours later poor signal still. Called up and they split my 2.4ghz and 5g. It has made a little difference but still poor. They really need to sort it out as it happens way too often. Seems i'm calling up every 2-3 months about signal issues and end up 3-7 days without WiFi in some cases. Doesn't help when you work from home as well.
My O2 mobile internet is 1000x more reliable and I pay 4x less for it.
on 15-02-2022 14:32