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Speed test result on devices different failed

Dialled in

Any one got any ideas? This is what I get every time, since the install 3 weeks ago. I ran these tests on a google pixel xl and an iPad a couple of minutes apart in the same spot.

As you can see the phone fails, or gets a speed of 0.03 or similar poor results, it happens every time, but the iPad results are full speed…but the phone is actually connected to the WiFi with a good signal but the usable speed is unusable?




A few minutes later... I'm getting results in kbps. Unusable... I've had to turn WiFi off on the phone to post this message.


Hi Kennewby, thanks for the message and sorry to hear that you have been having issues with a dropped connection, would you be able to create a BQM here and let us know the results?

Once that has been done we can take a look in more depth.


I’ve done this, I’ll post results



[url=]My Broadband Ping[/url]


link to graph


Watching bbc iPlayer on a firestick, which is approx 4 meters away from the WiFi pod and it’s buffered and stopped 3 times in 45 minutes. Each time it buffered I ran a speedtest on my iPad and got speeds of 250 down and 25 up, but YouTube result of SD? (this is on SamKnows speedtest app) .

why is it still buffering? Why is the YouTube part of the test resulting as only SD ? When the speed results look fine?

here’s todays graph, I’m sick of this.

<a title="Broadband Ping" href=""><img alt="My Broadband Ping - My home Virgin Media" src="" /></a>


My Broadband Ping - My home Virgin Media

Hi Kennewby, 

Thanks for coming back to us on this one. 

Taking a look at things this end, we can see you have 2 pods but only one seems to be plugged in and connected to the Hub. 

Can you plug the second pod in directly to a mains power socket and use this link to get it all set up and working. 

You may need to re-adjust where you've plugged them in to strengthen the connection more. 

Many thanks, 

Forum Team

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Hi I've been told by an experienced Virgin Engineer that having more than one pod can cause when more WiFi issues.

Hi, also regarding this and the other max pod.

I have a new hub 5 which I was told was so good I’d probably not need the max pods, but I do have one plugged in and it’s a few meters in a direct line from the firestick, yet it still buffers, to make it even worse, the TV the firestick is plugged into is a Panasonic  that is only 720 hd, so the signal must be horrendous to not be able to cope with this streaming ? Adding another max pod surely isn’t the issue here.