10-11-2021 12:04 - edited 10-11-2021 12:08
For several days now my BB speed (wifi & Ethernet) keeps dropping. I cannot access any websites.
Checking for service status states there’s no problem in my area, but running a test says there is a problem in the area.
Using the check for connection issues says I require an engineer’s visit.
I don’t know which to believe.
Thanks in advance.
on 10-11-2021 14:56
10-11-2021 15:34 - edited 10-11-2021 15:35
@Anankha wrote:For several days now my BB speed (wifi & Ethernet) keeps dropping. I cannot access any websites.
Checking for service status states there’s no problem in my area, but running a test says there is a problem in the area.
Using the check for connection issues says I require an engineer’s visit.
I don’t know which to believe. Thanks in advance.
I had a very similar experience during the summer
which lasted about 4 days and there was conflicting advice/info from the various helplines and online tests. BQM at the time looked very similar to above and lots of T3 timeouts in the logs.
What do your router stat's look like? My issue was some kind of intermittent upstream problem which VM kept reporting on the fault info then claiming it was resolved only to put a fault back up again later. Resolved itself eventually. Only reliable info to go with at the time was the router stat's and the BQM graph. Both of which clearly showed there was a problem (even when the VM info was saying there was not).
10-11-2021 15:50 - edited 10-11-2021 16:06
As requested the text:
Downstream Bonded Channels:
1 | 330750000 | 7 | 40 | 256 qam | 25 |
2 | 266750000 | 8.4 | 40 | 256 qam | 17 |
3 | 274750000 | 8.4 | 43 | 256 qam | 18 |
4 | 282750000 | 8.4 | 40 | 256 qam | 19 |
5 | 290750000 | 8.3 | 40 | 256 qam | 20 |
6 | 298750000 | 8.3 | 40 | 256 qam | 21 |
7 | 306750000 | 7.9 | 40 | 256 qam | 22 |
8 | 314750000 | 6.6 | 38 | 256 qam | 23 |
9 | 322750000 | 3.9 | 38 | 256 qam | 24 |
10 | 338750000 | 7.8 | 40 | 256 qam | 26 |
11 | 346750000 | 8 | 40 | 256 qam | 27 |
12 | 354750000 | 8.1 | 40 | 256 qam | 28 |
13 | 362750000 | 8.1 | 40 | 256 qam | 29 |
14 | 370750000 | 8.4 | 40 | 256 qam | 30 |
15 | 378750000 | 8.5 | 40 | 256 qam | 31 |
16 | 386750000 | 8.6 | 40 | 256 qam | 32 |
17 | 394750000 | 8.6 | 40 | 256 qam | 33 |
18 | 402750000 | 8.8 | 40 | 256 qam | 34 |
19 | 410750000 | 8.6 | 40 | 256 qam | 35 |
20 | 418750000 | 8.5 | 40 | 256 qam | 36 |
21 | 426750000 | 8.4 | 40 | 256 qam | 37 |
22 | 434750000 | 8.4 | 40 | 256 qam | 38 |
23 | 442750000 | 8.4 | 40 | 256 qam | 39 |
24 | 450750000 | 8.5 | 40 | 256 qam | 40 |
1 | Locked | 40.3 | 2 | 0 |
2 | Locked | 40.9 | 8 | 0 |
3 | Locked | 43.3 | 7 | 0 |
4 | Locked | 40.9 | 8 | 0 |
5 | Locked | 40.9 | 6 | 0 |
6 | Locked | 40.3 | 6 | 0 |
7 | Locked | 40.9 | 8 | 0 |
8 | Locked | 38.9 | 7 | 0 |
9 | Locked | 38.9 | 10 | 0 |
10 | Locked | 40.9 | 14 | 0 |
11 | Locked | 40.9 | 8 | 0 |
12 | Locked | 40.9 | 9 | 0 |
13 | Locked | 40.3 | 9 | 0 |
14 | Locked | 40.9 | 6 | 0 |
15 | Locked | 40.9 | 6 | 0 |
16 | Locked | 40.9 | 6 | 0 |
17 | Locked | 40.9 | 9 | 0 |
18 | Locked | 40.9 | 8 | 0 |
19 | Locked | 40.3 | 8 | 0 |
20 | Locked | 40.9 | 3 | 0 |
21 | Locked | 40.9 | 10 | 0 |
22 | Locked | 40.3 | 15 | 0 |
23 | Locked | 40.9 | 12 | 0 |
24 | Locked | 40.9 | 7 | 0 |
Upstream:
1 | 32600000 | 40.3 | 5120 | 32 qam | 5 |
2 | 39400000 | 40.8 | 5120 | 32 qam | 4 |
3 | 46200000 | 41.3 | 5120 | 32 qam | 3 |
4 | 53700000 | 41.8 | 5120 | 32 qam | 2 |
1 | ATDMA | 0 | 0 | 5 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
10-11-2021 15:57 - edited 10-11-2021 16:02
You have not posted as text - images again.
See this thread for an example of they should look..
https://community.virginmedia.com/t5/Speed/M600-Slow-speeds-80-90Mbps-download/td-p/4862717
if you really only have 9 Down channels - then you will be struggling.
That said, your BQM is truly awful. What devices are connected to the Hub on ethernet cables and have you tried swapping them to good quality Cat6a ones?
10-11-2021 16:12 - edited 10-11-2021 16:17
on 10-11-2021 16:12
@Anankha wrote:As requested the text:
In your original stat's images (now removed) you were showing 64 QAM upstream which has now dropped to 32 QAM in the pasted text.
Same issue I had in the summer (upstream modulation kept varying) which caused me similar problems and a similar BQM.
10-11-2021 16:19 - edited 10-11-2021 16:21
it matters as you were showing data for only 9 of the 24 down channels 🙂 Now they are all visible - they are all in range - albeit on the high side - the real issue is the Up qam's dropping.
Does the 0800 number report no issues?
There have been a few threads recently where similar BQM's were due to the ethernet connected device "interfering". Try removing the PS5 connection for an hour or two and see if the BQM cleans up in that period. Or disconnect all ethernet connections and leave it on overnight and see what it looks like tomorrow over that period.
It might be time to try a 60 second pinhole reset, there have been some miraculous cures from doing that reported on this forum in the last few days.
10-11-2021 16:46 - edited 10-11-2021 16:50
on 10-11-2021 16:51